Operations Manager

A company is looking for an Operations Manager (Remote) to oversee IT Service Desk and infrastructure operations.

Key Responsibilities

Oversee daily IT Service Desk and Production Support System activities to ensure high-quality technical support

Manage IT ticketing system performance, including SLA adherence and metric reporting

Gather and translate stakeholder requirements into effective policies and operational guidance

Required Qualifications

Bachelor's degree with 8-12 years of relevant experience or equivalent experience

Experience in managing IT Service Desk operations and ticketing systems

Proficiency in Jira administration and workflow configuration

Ability to analyze service desk systems for incident and problem management

Experience in preparing and presenting reports to leadership