Spectrum Business • Billing Specialist (Ormsby Park Place)

Spectrum Customer Service Billing Representative

At Spectrum, our mission is keeping people connected through our products, services, and outstanding customer support. If you have a passion for helping people, and are looking for a workplace where you will be developed, supported, appreciated, and have boundless opportunities for growth, then we want to connect with you! Join us and we'll connect you with :

• Outstanding paid training program, with mentoring to ensure your success
• A set schedule that you can plan your life around
• Generous paid time off
• Free internet, TV, and home phone services in our coverage area, plus Spectrum Mobile discounts
• Comprehensive health, dental, and vision benefits in the first 30 days
• Best in class Retirement Plans and 401k Match - up to 9% of wages per year
• Educational Assistance up to $10,000 / year with no waiting period
• A diverse and inclusive team where you will feel valued
• Leaders who will coach and help you develop to your full potential

And so much more! At a glance, this is a full-time entry-level to mid-level customer service role troubleshooting and resolving customer technology and service issues, including repair, billing, and accounts.

Profile : A flexible communicator and good listener who can multi-task to solve problems. Billing Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

It's about building relationships and turning the knowledge you gain in training into customer service wins. Small and Medium-Sized Business (SMB) Billing Representatives make a real difference to their customers and the company. You will learn how to provide over-the-phone account and payment support services, including maintenance, activations, and packaging, plus how to schedule field visits and when to escalate calls to your support team.

This may be new for you, but the journey is all mapped out. No matter your background, our quick, thorough, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be ready to field questions, process orders, revise account records and more. Continuing updates help you stay current on our newest products and services.

With a deliberate path to success, we believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal.

The minimum qualifications for the Customer Service Billing Representative are :

Preferred qualifications for the Customer Service Billing SMB Representative are :