ServiceNow Solutions Architect Plano, TX

ServiceNow Solutions Architect (5647-1) Plano, TX

ServiceNow, ServiceNow Technical, ITSM, Orchestrator, Workflow Editor, ServiceNow API, ServiceNow Workflows, UI Pages, UI Macros, UI Policies, ACL

Experience level : Mid-senior Experience required : 7 Years Education level : Bachelors degree Job function : Information Technology Industry : Information Technology and Services Pay rate : View hourly payrate Total position : 1 Relocation assistance : No Visa sponsorship eligibility : No

Job Description

7+ years of experience in ServiceNow.

Service Catalog Design and Development

IT Request Management process support / governance

IT Knowledge Management process support / governance

Workflow and Automation

Scripting and Customization

User Experience and Accessibility

Maintenance and Optimization

Essential Skills :

Minimum 5+ years of ServiceNow implementation experience in large complex environments and minimum of 7+ years of technology implementation

Knowledge of ITSM modules on processes like Incident, Problem, Change, Service Catalog, Knowledge, Reports, Security Operations and integrations like LDAP, SSO, REST API, etc.

Experience in developing complex catalog items

Experience in customizing Service Portal widgets & pages.

Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions.

Should have experience of leading team for implementing ITSM tools and continuous improvements

Experience in the implementation, administration, maintenance and enhancements of ServiceNow

Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks

Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).

Ensuring configuration data is available when and where it is needed to support associated service management processes.

Developing and maintaining the configuration management database (CMDB) to ensure that configuration items and processes are current.

Creating and implementing custom widgets, complex pages, Resolving UI performance bottlenecks, Taxonomies and portal content.

Additional Notes :

Please submit the candidate's resume in PDF format.

Please note that TCS does not consider former full-time employees (FTEs) for rehire. Additionally, individuals who have previously worked at TCS as contractors must observe a minimum waiting period of six months before being eligible for re-engagement.

MUST HAVE :

7+ years of experience in ServiceNow.

5+ years of ServiceNow implementation experience in large complex environments and minimum of 7+ years of technology implementation.

Experience in developing complex catalog items

Experience in customizing Service Portal widgets & pages.

Should have experience of leading team for implementing ITSM tools and continuous improvements

Experience in the implementation, administration, maintenance and enhancements of ServiceNow

Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks

Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).

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