Assistant Guest Services Manager

Assistant Guest Services Manager

The Beverly Wilshire a Four Seasons Hotel is looking for an Assistant Guest Services Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Assistant Guest Services Manager reports to the Guest Services Manager. Work authorization for the location is required.

Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of an iconic hotel of the Four Seasons Portfolio. Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.

Responsibilities

• The ability to interview and select job applicants for Valet Parking and then schedule them to provide maximum guest service within budgeted guidelines.
• The ability to complete all payroll records on a timely basis.
• The ability to train and supervise staff in the performance of their duties, to conduct performance evaluations and discipline.
• The ability to ensure a high level of personalized, friendly and courteous service to guests, ensures all vehicles and keys are handled with caution and are properly secured.
• The ability to ensure accuracy in the collection and posting of all parking charges : institutes controls to maximize revenue and profits.
• The ability to coordinate the use of other garages for guests and patrons as necessary, ensuring the proper reconciliation of charges.
• The ability to coordinate the cooperation between the valet parking staff and the concierge staff in handling guest cars, luggage, etc.
• The ability to work closely with other hotel departments, particularly sales and catering in coordination special guest or group needs relating to parking services.
• The ability to ensure all valet parking staff are completely familiar with the hotels facilities, hours of operation, etc., as well as city geography, points of interest, etc.
• The ability to handle guest complaints or problems relating to parking with professionalism and maturity; keeps the Rooms Division Manager well informed as to problems and action taken.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to act as a liaison between the house car and its needs to operate efficiently.
• The ability to follow through with guests concerning damage to their vehicles and ensure that they are handled in a professional manner.
• The ability to supervise valet runners, lead men, and doormen, and ensure that their payroll and schedules are correct.

Three to five years previous Rooms Division Management experience required. Preferred candidate should have experience in a luxury, fast paced environment. Candidate must have authorization to work in the United States.

Salary Range : $75,000.00 - $80,000.00

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https : / / eeoc.gov / sites / default / files / migrated_files / employers / poster_screen_reader_optimized.pdf