MAP Enrollment Intern

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic's & Waterloo Counseling Center. Read more about THA here : http : / / texashealthaction.org .

Texas Health Action is seeking applicants for the MAP Enrollment Internship , to work under the direction of the Director of Patient Support Services. The MAP Enrollment Intern will be responsible for assisting patients and community members with enrollment and renewal into Central Health’s Medical Access Program (MAP) and MAP Basic. This internship provides direct client assistance, verifies eligibility documentation, and ensures timely application submissions through the appropriate systems.

Core Functions :

• Conduct patient screenings for MAP and MAP Basic eligibility, verifying income, residency, and insurance status.
• Assist patients in completing and submitting applications through the Central Health / VeritySource system.
• Provide education to clients regarding available services, renewal timelines, and covered benefits under MAP.
• Maintain up-to-date documentation and case notes in approved electronic databases.
• Coordinate with clinic teams to ensure patients can access care following enrollment approval.
• Track pending applications and follow up with clients to obtain missing information or documentation.
• Participate in community outreach events to raise awareness and facilitate MAP enrollment.
• Maintain compliance with HIPAA and all organizational privacy standards.
• Assist in generating reports and statistics related to MAP enrollments and renewals.

Compensation

This is an unpaid internship position intended solely for educational purposes. No employment is guaranteed upon completion.

EEO Statement : Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Applicant Information :

Requirements

Job Requirements

Education and / or Licensure – Preferred

Experience – Preferred

Additional Requirements – Preferred

Knowledge, Skills, and Abilities

Physical Requirements / Environmental Conditions

Bloodborne Pathogen Exposure Category

Category #3

Benefits