Collections

Job Description

Job Description

#IND123

Job ID 22155 – Collections

Location : Riverview, 33568 – This position is onsite

Pay : $22.00 per hour or $45,760

Quarterly bonus potential : $500 per quarter

Type : Direct hire

Schedule :

Career outlook : Benefits, ongoing training and development, great office culture.

Job description :

• Delinquent Account Management : Locate and contact customers with overdue accounts to secure payment, including reviewing contract terms and initiating escalations such as service disconnection or legal referral when necessary.
• Customer & Sales Liaison : Collaborate closely with sales representatives to provide updates on account statuses and support recovery efforts, ensuring alignment on customer communications and resolutions.
• Invoice & Payment Research : Investigate short-paid invoices, credits, and balance dues thoroughly, providing clear documentation and timely responses to customer inquiries and requests for invoice copies.
• Recordkeeping & Documentation : Maintain accurate and detailed customer records, correspondence logs, and account documentation in compliance with company policies and standard accounting practices.
• Bilingual Communication & Problem Solving : Utilize strong bilingual (English / Spanish) communication skills to manage sensitive customer interactions, resolve disputes, and deliver effective solutions in a fast-paced environment.

Nice to have :

Requirements :