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IT Support Team Lead
IT Support Team LeadMotion Recruitment • Rio Rancho, NM, United States
IT Support Team Lead

IT Support Team Lead

Motion Recruitment • Rio Rancho, NM, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Our client is looking for an ITSC Leader (IT Support Team Lead) in Rio Rancho NM 87124.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Job Title : ITSC Leader

Location : 1600 Rio Rancho Blvd SE, Rio Rancho NM 87124

Duration : 2 months

Type : Contract to Hire

Pay Rate : $28 / hr. on W2

Additional Notes :

  • This role requires 5+ years of technical experience with proven lead or supervisory capabilities in an IT support environment.
  • The candidate will provide technical leadership and hands-on support within the ITSC, acting as a key escalation point and primary support resource for the team.
  • Strong communication, interpersonal, and customer service skills are essential to liaise with client leadership management effectively.
  • Responsibilities include team management, coaching, onboarding, and performance monitoring , ensuring adherence to processes such as ScrumBan and maintaining accurate documentation in the ticketing system.
  • The role demands physical readiness for tasks such as lifting up to 35 lbs and performing onsite activities (walking, kneeling, crawling) while adhering to safety and presentation standards.
  • Hands-on technical duties include device deployments, break / fix troubleshooting, Windows 8 / 10 support, inventory management, and cross-training , ensuring operational continuity and continuous process improvement.

Required Skills & Experience

  • 5+ years of technical experience, with lead or supervisory experience.
  • Strong leadership, professionalism, and communication skills.
  • Ability to learn new processes quickly and multitask in a fast-paced environment.
  • Excellent customer service and interpersonal skills.
  • Ability to lift up to 35 lbs. and perform physical tasks (walking, standing, kneeling, crawling).
  • Proficiency with Microsoft Office (Outlook, Excel, Word).
  • Experience with Windows 8 and Windows 10 environments.
  • Technical certifications (e.g., CompTIA A+).

    • What You Will Be Doing

    Daily Responsibilities

    Leadership Responsibilities

  • Serve as a lead support resource for the OR ITSC team and provide backfill support for the PCLD Lead.
  • Act as co-point of contact with the Site Supervisor and Client Manager.
  • Handle escalations, advanced troubleshooting needs, and day-to-day support issues from ITSC techs.
  • Lead weekly team meetings, deliver updates, and maintain meeting notes.
  • Participate in leadership meetings with the company’s / eXcell and the Client.
  • Provide coaching, mentorship, feedback, and performance recognition to team members.
  • Assist with monitoring workload and staffing levels to ensure proper coverage.
  • Support onboarding and hands-on training for new hires and maintain training completion records.

    • Operational & Technical Duties

  • Provide backfill and hands-on support during high-volume periods.
  • Update Scrumban dashboards and ensure team compliance with all ScrumBan processes.
  • Conduct monthly inventory audits and routine stockroom spot checks.
  • Support ITSC operations, including device deployments, break / fix troubleshooting, and general tech tasks.
  • Ensure accurate updates and documentation in the client ticketing system.
  • Cross-train with other Leads and provide coverage for CORE Leads when needed.
  • Adhere to required onsite presentation standards, including wearing a black collared technician shirt.
  • Take on additional responsibilities as assigned to support ongoing client needs and operational improvements.
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