Inbound Support Specialists

Inbound Support Specialist

We are seeking dedicated and empathetic Inbound Support Specialists to join our team. The ideal candidate will be responsible for handling inbound service-related calls to assist our members with their healthcare-related claims. The specialist will provide clear and accurate information, offer guidance on claim submissions, and resolve any issues relating to members' claims. This role requires excellent communication skills, a thorough understanding of health insurance processes, and the ability to handle sensitive information. Have you ever wanted to help people live a healthy, happy life, but didn't know where to start? Our client will teach you what you need to know with skills that are transferable across the healthcare industry.

Key responsibilities include :

• Handle inbound calls from customers related to their healthcare.
• Provide detailed explanations of claims decisions and necessary next steps.
• Guide members through the process of submitting claims and appeals.
• Deliver exceptional customer service by actively listening to members' needs and concerns.
• Address and resolve member inquiries in a timely and professional manner.
• Ensure members feel supported and informed throughout their healthcare process.
• Accurately document all client interactions and updates in the company's CRM system.
• Prepare and maintain reports on call outcomes and client feedback.
• Follow up on unresolved issues and ensure they are addressed promptly.
• Adhere to company policies and procedures, including those related to privacy and confidentiality.

Qualifications :

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.