Supply Chain Training Manager

Supply Chain Training Manager

The Supply Chain Training Manager is responsible for overseeing the entirety of Supply Chain onboarding and training (classroom, on-the-job, train the trainer, etc.), with emphasis on new-hire's (Selectors & Drivers) first 90-days. The Supply Chain Training Manager contributes to the continuous improvement of safety, performance standards, ongoing engagement, and retention for new Selectors and Drivers through the implementation of learning and performance solutions (feedback, coaching, mentorship programs) within Supply Chain operations. In conjunction with Vice Presidents of Operations, Area HR Business Partners and Field Market Trainers, this role mentors lead trainers & new hires during a multi-week training program and is responsible for assimilating, onboarding, and assessing new talent. The Supply Chain Training Manager leads, supervises, and conducts employee training needs analysis and identifies opportunities to improve Supply Chain safety, productivity, and retention using observations, data & analytics, and feedback

Core responsibilities of the role include :

• Owns all warehouse training (classroom & floor) for new Selectors & Drivers during the first 90 days of employment.
• Leads a team of Trainers & New Hires through a multi-week onboarding period (first 90 days) as measured by various indicators (productivity, quality, reliability, safety, culture integration, job knowledge, retention).
• Directs and coordinates all aspects of onboarding and training including scheduling / assigning resources, conducting classroom & floor training, performing observations, acting as SME on process & milestones and metric tracking / success measurements.
• Provides actionable performance, behavioral feedback and coaching in both classroom and on the floor environments.
• Facilitates mentoring of new Selectors & Drivers to drive engagement through the onboarding process.
• Analyzes and tracks weekly Trainer's & Associate's performance (30 / 60 / 90-day milestones) to ensure expectations are met.
• Collects data to determine safety, effectiveness, retention, and sustainability of training for the continuous improvement of the program.
• Serves as a point of contact and collaborator for Field Market Trainers.
• Ensures both new and existing Associates are safely following preferred plays while meeting productivity goals.
• Partners with Vice President Operations, Directors, HR, Field Market Trainers, Supervisors and Managers to regularly check progress and performance of new selectors to uncover coaching opportunities and identify steps to improve performance.
• Reports out performance and retention data to Vice President Operations & HR while providing training recommendations and strategies based on trends.
• May consult in the interview, hire, performance review, discipline, and termination process in collaboration with the Vice President of Operations & HR to ensure all training needs are aligned, relevant, and delivered as expected (as needed).
• Regularly inspects facility for safety hazards and either resolves them or reports them to the safety manager as appropriate. Jointly accountable (with warehouse leadership) for maintaining the physical condition of the warehouse and its equipment.
• Performs other duties as assigned.

Supervision :

Relationships :

Work Environment :

Minimum Qualifications :

Preferred Qualifications :

Physical Qualifications :

Compensation depends on relevant experience and / or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $55,000 - $90,000.