Call Center Agent (Costa Rica)

Call Center Agent

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and responsibilities include :

• Managing a whole lot of incoming and outgoing calls in the operations.
• Identifying the needs of the client and finding solutions to them.
• Answering inbound calls, converting them to leads, and later to towing jobs.
Working conditions :
• Remote
• Shift-based in a Call Center that works 24 / 7.
• Pacific Time Zone

Requirements :

Computer specifications :

Main internet speed requirement :

Using internet speedtest :

VoIP Speed Test | 8x8

Aircall's VoIP Speed Test | Aircall

VoIP Speed Test : Check Your Network Reliability (getvoip.com)

Power backup :

A reliable power backup that could sustain a minimum of 8 hours (full shift). Examples : Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)

Internet backup : Jitter : below 10ms

Latency : below 160ms

Upload : minimum of 25mbps

Download : minimum of 25mbps

Power and Internet Backup is a MUST.