Program Manager

Job Title: Program Manager – Behavioral Health Housing

Location: Las Vegas, Nevada

Reports To: Vice President of Operations

Job Summary:

The Program Manager is responsible for overseeing the day-to-day operations of the behavioral health and housing program, ensuring the program's effectiveness, safety, and efficiency. This position is integral to maintaining high standards of client care, safety, and operational excellence. The Program Manager will work closely with a multidisciplinary team, including housing staff, case managers, and senior leadership, to support the achievement of client satisfaction, successful outcomes, and continuous improvement. The role requires strong leadership skills, a commitment to providing high-quality services, and the ability to manage both programmatic and staff-related concerns.

Key Responsibilities:

1. Day-to-Day Operations Management:

• Oversee the daily operations of the housing program to ensure alignment with organizational goals and client needs.
• Manage and coordinate staff activities, ensuring proper resources, training, and support for housing staff and case managers.
• Implement policies, procedures, and protocols that ensure efficient program delivery and compliance with regulatory standards.

1. Staff Supervision and Development:

• Hiring and Training newly onboarded staff within the program.
• Supervise housing staff and case managers, providing guidance, staffing schedules, training, and performance management.
• Monitoring employee performance and work in tandem with Human Resources to resolve employee issues and disputes within the program.
• Foster a collaborative and supportive team environment.
• Conduct regular performance evaluations and provide ongoing feedback to staff.

1. Client Satisfaction and Outcomes:

• Ensure that clients receive high-quality care and services aligned with their behavioral health and housing needs.
• Track client progress and support staff in achieving positive outcomes in housing retention, mental health stability, and overall well-being.
• Develop strategies for continuous improvement and address any client concerns related to housing and services.

1. Safety and Compliance:

• Ensure the safety and well-being of all clients within the housing program.
• Monitor compliance with all safety protocols, local regulations, and organizational policies.
• Lead safety audits and address any risk management issues promptly.

1. Data Collection, Documentation, and Reporting:

• Oversee data collection efforts to track client outcomes, service utilization, and program performance.
• Ensure that all housing and case management staff accurately complete and submit required documentation in a timely manner, including case notes, assessments, care (treatment) plans and other necessary records.
• Oversee the timely entry of documentation into electronic health record systems (EHR) to maintain up-to-date and accurate client records.
• Collaborate with the Director of Program Development to analyze data to identify trends, assess program efficacy, and implement programmatic improvements.

1. Collaboration with Leadership Team:

• Work closely with the Director of Housing, Vice President of Operations, Executive Clinical Director, and Director of Program Development to ensure the program meets organizational goals and client needs.
• Participate in meetings with senior leadership to discuss program performance, budget, and strategic direction.
• Provide recommendations for program expansion, changes, and improvements based on data and feedback.

1. Budget and Resource Management:

• Assist in managing the program budget, ensuring resources are allocated efficiently and cost-effectively.
• Ensure that staffing levels and program resources align with client needs and organizational priorities.

1. Community and Stakeholder Engagement:

• Maintain strong relationships with external partners, including local landlords or programs, behavioral health organizations, and other community stakeholders.

Qualifications:

Education:

• Bachelor's degree in Social Work, Psychology, or a related field (required).

Experience:

• Minimum of 3 years of experience in program management, preferably in behavioral health, housing, or a related field (preferred).
• Demonstrated experience supervising staff and managing teams.
• Strong knowledge of housing regulations and program compliance standards.
• Experience with data collection, reporting, and outcome measurement.
• Experience with electronic health records (EHR) systems and ensuring staff adherence to documentation standards.

Skills and Abilities:

• Strong leadership, communication, and interpersonal skills.
• Ability to work collaboratively within a multidisciplinary team.
• Proficiency in Google Suite and Electronic Health Records Systems.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Problem-solving skills and a proactive approach to addressing challenges.
• Knowledge of trauma-informed care, best practices in housing-first approaches, and person-centered care.

Work Conditions:

• Full-time.
• Flexibility required, including occasional evening and weekend hours as needed.
• Occasional travel required for site visits, meetings, and external engagement.

Must be able to pass a drug and background check.