Team Leader

At SpinXpress, we're not just about laundry; we're about creating a fun, engaging experience for everyone who walks through our doors.

As a Team Leader, you'll be at the heart of this mission, driving exceptional service and fostering a positive environment that makes laundry enjoyable. You'll empower your team to reach new heights, ensuring our facilities remain clean, bright, and safe. With your leadership, we'll continue to redefine what it means to deliver excellent customer service.

We're searching for someone who leads with enthusiasm and has a commitment to excellence. If you're someone who thrives in fast-paced settings, particularly with experience in retail, hospitality, or food service, you'll find a perfect fit here. Your role will involve maintaining high standards, overseeing operations, and cultivating a collaborative workplace where everyone feels valued and engaged.

At SpinXpress, you'll not only help grow the brand but also develop your career in a supportive environment where teamwork and innovation are celebrated. Join us, and let's make laundry a better experience together.

Compensation : $16 hourly

Responsibilities :

• Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
• Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress.
• Recruit, interview, select, hire, and employ an appropriate number of people for your team.
• Coach, mentor, and develop the team, including overseeing new employee onboarding.
• Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.
• Handle cash management and transactions accurately.
• Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task Lists.
• Participation in and execution of promotional programs.
• Provide a consistent quality product to the customer while keeping costs low.
• Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
• Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.
• Train employees in processing sales and upselling to customers.
• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Empower employees to take responsibility and expect accountability with consistent feedback.
• Develop strategies that team members can use to better reach a project’s goal.
• Assign tasks to team members and validate completion.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instructions to team members.

Qualifications :

About Company

Here at SpinXpress, our  Mission  is to deliver a fun environment and experience while at work, keeping our focus on providing an Excellent Customer Service Experience within our facilities and in our communities – Clean, Bright, and Safe – A Better Laundry, That’s The SpinXpress Way !