Sr. Business Process Improvement Specialist

Sr. Business Process Improvement Specialist

The Sr. Business Process Improvement Specialist is responsible for identifying, prioritizing, developing, executing, and sustaining effective system enhancements and process improvements that drive efficient sales and order entry functionality and productivity improvements. For the entire sales process (Opportunity to Quote, Quote to Cash), this role should utilize Lean Six Sigma methodologies to improve CRM and CPQ and ERP Order Management functions with an understanding of the entire end-to-end process requirements. This role will ensure that the systems are designed and operated in alignment with key initiatives across the organization and are efficient for interaction by field sales, sales management, order coordinators, and other internal sales operation functions.

Responsibilities :

• Work with cross-functional teams to map current state processes, determine process improvements, install future state processes and implement monitoring and control systems.
• Apply Lean and Six Sigma tools and methodology to improve sales processes or solve customer problems by reducing cost / waste or improving quality and / or capability.
• Assist in identifying and reducing "non-value added" sales activities.
• Develop "standard work instructions" for each Sales Operations area.
• Prepare and maintain "current" and "future" state value stream maps identifying waste and opportunities for improvement.
• Work with IT teams to automate future state processes in CRM, CPQ and ERP systems to improve the customer experience.
• Interact with all levels within the organization to drive continuous improvement in Vertiv's sales and order management processes.
• Interview salesforce and customers to understand client issues and creatively apply solutions to real-world issues with world-class results.
• Organize and schedule people and tasks; Use goals to guide actions and create detailed action plans; manage multiple projects.
• Lead project teams to achieve and sustain improvement benefits.
• Other duties as assigned.

Qualifications :

Bachelor's Degree (Engineering or Business) required.

A minimum of 4 years of experience in Sales Operations, Project Management, Order Processing, Sales, Process Improvement and / or System Administrator roles.

MBA and PMO certification preferred.

Black Belt (trained or certified), with Master Black Belt certification preferred.

Excellent problem-solving abilities and capable of resolving contract and product issues.

Excellent written and oral communication skills.

Significant experience with multiple CRM, CPQ and ERP systems (preferred).

Experience in designing and implementing business requirements for new Sales Operations IT systems (preferred).

Ability to interact with all levels within the organization to drive continuous improvement in Vertiv's sales and order management processes.

Working knowledge and proven application of the principles and philosophies of Lean Six Sigma (preferred).

Ability to foster cross-team learning and team building skills.

Strong written and oral communication / presentations skills.

Work well in a team environment, with sound negotiation and issue resolution skills.

Strong customer focus - understand what drives customer satisfaction and prioritize customer needs.

Ability to identify root cause of problems and creatively problem solve.

Physical & Environmental Demands :

No special physical requirements.

Time Travel Required :

0%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

Our Core Principals : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Our Strategic Priorities :

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

Our Behaviors :

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity / Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com.

Work Authorization : No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.