Customer Support Manager Tax REMOTE (Seasonal)JDA TSG • Abilene, TX, US
[error_messages.no_longer_accepting]
Customer Support Manager Tax REMOTE (Seasonal)
JDA TSG • Abilene, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [job_card.temporary]
- [filters.remote]
[job_card.job_description]Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals. Monitor and evaluate team to identify and provide mentoring and coaching. Implement policy updates through training and change control processes. Identify areas for process improvement at the individual and team level. Analyze daily / weekly / monthly team performance data and deliver performance feedback. Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting. Identify and address issues and challenges within the leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner. Escalate customer callbacks as needed. Carefully document and keep accurate records of team-related activities. Ensure team members meet milestones during onboarding and training periods. A passion for customer support and improving the customer experience 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals. Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.) Seasonal / flexible morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office. W2 position starting at $38 per hour + benefits including 401K with match, perks, and other incentives. Work from early November through the end of April 2026, averaging 40+ hours a week. Comprehensive training and support from our management team, who are committed to helping you excel in this role. Equipment including laptop for the duration of employment. (You must also have access to a personal computer for your use.) The opportunity for employment growth within JDA TSG.
Team Manager | Contact Center Operations (Seasonal)
Remote U.S. | Full Time | starting at $38 / hour + 401K + Match | Incentives / Bonuses
Opportunity Highlights :
- Wide range of shifts, including evenings and weekends.
- 100% Remote work in the U.S.
- Growth potential
- Starting at $38 / hour + incentives
- Work from early November 2025 through April 30, 2026 averaging 40+ hours per week.
A dedicated hardwired Ethernet connection is required.
Candidates with Contact Center experience leading remote teams and driving team attainment of SLAs and KPIs are strongly preferred.
JDA TSG's Tax Services Group is hiring Team Managers for the upcoming tax season. If you are looking for remote seasonal work, we would love to speak with you about joining our team! You should have a history of leading remote support teams and an obsession with the customer experience.
On a Typical Day, you will :
What you bring to the role :
What We Provide :
We need folks who can work the entire season (through the end of April). Can you commit?
APPLY NOW!
About JDA TSG :
Since 2011, our mission has remained the same : to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, political affiliation, or any other status protected by applicable law.
Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
[job_alerts.create_a_job]
Tax Manager Remote • Abilene, TX, US
[internal_linking.related_jobs]
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
Atlas Medstaff is currently seeking candidates in the Echo Tech (Echo Tech) profession for a 13 week contract in the Abilene, Texas area.
Atlas Medstaff is a premier staffing firm dedicated to match...[show_more]
AlliedTravelCareers is working with Atlas MedStaff to find a qualified Echo Tech in Abilene, Texas, 79606!.Atlas Medstaff is currently seeking candidates in the Echo Tech (Echo Tech) profession for...[show_more] AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Abilene, Texas, 79601!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24...[show_more] 
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...[show_more] AlliedTravelCareers is working with FlexCare to find a qualified Echo Tech in Abilene, Texas, 79601!.FlexCare is a nationwide leader in the staffing of travel nurses and clinicians.With access to t...[show_more] 
LRS Healthcare - Allied is seeking an experienced CT Tech for an exciting Travel Allied job in Abilene, TX.Shift : Inquire Start Date : 12 / 15 / 2025 Duration : 13 weeks Pay : $2384 / Week.Ready to start ...[show_more]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
AlliedTravelNetwork is working with LRS Healthcare to find a qualified CT Tech in Abilene, Texas, 79601!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24...[show_more] Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more] 
Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture.
What are you waiting for? Apply today!.Valid license...[show_more]
Atlas MedStaff is seeking an experienced CT Tech for an exciting Travel Allied job in Abilene, TX.Shift : 3x12 hr nights Start Date : ASAP Duration : 13 weeks Pay : $2264.
Atlas Medstaff is currently se...[show_more]
Sevita family, provides community-based services for individuals with intellectual and developmental disabilities.Here we believe every person has the right to live well, and everyone deserves to h...[show_more] AlliedTravelNetwork is working with Atlas MedStaff to find a qualified Echo Tech in Abilene, Texas, 79606!.Atlas Medstaff is currently seeking candidates in the Echo Tech (Echo Tech) profession for...[show_more] 
About the Role • • Mercor is seeking experienced • •Administrative Services Managers • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems...[show_more] Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...[show_more] Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...[show_more] Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
Remote FP&A Manager – AI Trainer ($50-$60 / hour)
Data Annotation • Abilene, Texas
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Travel Echo Tech - $2,532 per week in Abilene, TX
Atlas MedStaff • Abilene, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel Echo Tech - $2,532 per week in Abilene, TX
AlliedTravelCareers • Abilene, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel CT Tech - $2,150 to $2,384 per week in Abilene, TX
AlliedTravelCareers • Abilene, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Outside Insurance Sales - Vehicle Required
Platinum Supplemental Insurance • Abeline, Texas
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel Echo Tech - $2,622 per week in Abilene, TX
AlliedTravelCareers • Abilene, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel CT Tech - $2384 / Week
LRS Healthcare - Allied • Abilene, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
TurboTax Online Customer Support Agent
TurboTax • Abilene, Texas
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Travel CT Tech - $2,150 to $2,384 per week in Abilene, TX
AlliedTravelNetwork • Abilene, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
TurboTax Remote Client Support Specialist
TurboTax • Abilene, Texas
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Travel CT Tech - $2,150 to $2,384 per week in Abilene, TX
LRS Healthcare • Abilene, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel CT Tech - $2264.8 / Week
Atlas MedStaff • Abilene, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Direct Support Professional
Sevita • Abilene, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel Echo Tech - $2,532 per week in Abilene, TX
AlliedTravelNetwork • Abilene, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Administrative Services Managers - AI Trainer ($90-$110 per hour)
Mercor • Abilene, Texas, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Outside Insurance Sales - Bonuses and Travel Incentives
Platinum Supplemental Insurance • Abeline, Texas
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Outside Insurance Sales - Luxury Travel Incentives
Platinum Supplemental Insurance • Abeline, Texas
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Customer Support Associate
TurboTax • Abilene, Texas
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]