Supervisory Mobility Transportation Specialist - Mobility Manager

Supervisory Mobility Transportation Specialist - Mobility Manager

The incumbent serves as a Supervisory Mobility Transportation Specialist - Mobility Manager and manages all Veteran Transportation System (VTS) and Beneficiary Travel (BT) program activities, including patient transport, Special Mode Transport (SMT), mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common carrier transportation.

Responsibilities include :

• Managing the Veterans Transportation Program at the facility which provides safe and reliable transportation to Veterans who require assistance traveling to and from VA health care facilities and authorized non-VA health care appointments within the Medical Center's catchment area;
• Orchestrating travel for eligible enrollees through mileage reimbursement and contracted travel modes;
• Planning, developing, evaluating, marketing, and directing key administrative activities in multiple programs related to transportation system for Veterans, active duty service members, Caregivers and others in metropolitan and rural / remote rural areas, especially those which are disabled, frail, elderly, or receiving life dependent treatments;
• Conducting complex and special studies for efficiency and productivity and recommending changes or improvements in work methods and procedures;
• Identifying resources (staffing, funding, equipment, facilities) required to support varied levels of program operations;
• Managing transportation budget, analyzing organizational budgets, and providing advice and recommendations to Medical Center management, as appropriate, including critical budget areas and all Transportation program matters;
• Serving as Contracting Officer Representative for all transportation contracts, including common carrier, special mode, ambulance, and air ambulance;
• Providing consistent and effective outreach to community transit authorities;
• Coordinating the preparation and submission of recurring monthly, quarterly, and annual performance improvement reports, management briefings, summaries, and a wide variety of nonrecurring reports;
• Assurance of performance measures and standards issued by various accrediting, regulatory, and higher agency authorities;
• Performing the full range of supervisory responsibilities to include but not limited to establishing guidelines and performance expectations for staff, observing and evaluating employees' performance, providing advice, counsel, and instruction to employees on both work and administrative matters, hearing and resolving minor complaints and grievances, reviewing, approving, or disapproving leave requests, and adjusting work procedures among staff according to workload, etc.;
• Assurance that all transportation staff obtain and maintain appropriate licenses, certifications, and training appropriate for each position; and
• Performing other related duties as assigned.

Work Schedule : Monday - Friday, 7 : 30am - 4 : 00pm

Telework : This position may be authorized for Ad-Hoc telework. Telework eligibility will be discussed during the interview process.

Position Description / PD# : Supervisory Mobility Transportation Specialist - Mobility Manager / PD803030

Relocation / Recruitment Incentives : Not Authorized

Critical Skills Incentive (CSI) : Not Approved

Permanent Change of Station (PCS) : Not Authorized

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

Conditions of Employment

You must be a U.S. Citizen to apply for this job.

Selective Service Registration is required for males born after 12 / 31 / 1959.

Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements.

Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12 / 05 / 2025.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Qualifications : You may qualify based on your experience and / or education as described below :

Specialized Experience : You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade (GS-09) in the Federal Service that has given the applicant the particular knowledge, skills, and abilities requires to successfully perform the duties of a Supervisory Mobility Transportation Specialist - Mobility Manager, experience that demonstrated a knowledge of the transportation function(s) of the position and that is typically in or related to the work of the position to be filled.

Specialized experience includes : fleet management and / or common carrier transportation; planning and directing administrative activities related to transportation; prioritizing program resource when conflicts arise; analyzing and evaluating information pertinent to the efficient and effective operation of a transportation program; and providing leadership / supervision, instruction / counsel to employees.

NOTE : Experience must be fully documented on your resume and must include job title, duties, month and year start / end dates AND hours worked per week.

OR, Substitution of Education for Experience (Transcript Required) : Requires successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related, which a major study in accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the Supervisory Mobility Transportation Specialist - Mobility Manager position.

OR, Combination of Education and Experience (Transcript Required) : Equivalent combination of successfully completed graduate level education (beyond the second year) and specialized experience, as described above, may be used to meet total experience requirements for this grade level. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of the position such as accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the Supervisory Mobility Transportation Specialist - Mobility Manager position.

You will be rated on the following Competencies for this position :

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements : You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.