Customer Success Specialist (Remote)

Customer Success Representative

At BrightOrder, we don't just build software - we power the fleets that keep the world moving.

Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably.

We're rapidly expanding and building a top-tier Customer Success team. Join us and be a part of our growth!

We act with clear intent, we are accountable for results, not for making excuses.

We communicate difficult truths with kindness, then take action.

If you're reading this and thinking "HELL YEAH", keep going.

What You'll Do

• Be the go-to hero for customers using our SaaS and connected hardware products.
• Build trusted relationships that turn customers into advocates.
• Take ownership of issues from start to finish no open loops.
• Collaborate with development, QA, and product teams using HubSpot, Jira, and internal systems.
• Anticipate customer needs before they ask and deliver above expectations.
• Identify trends and share insights that help us improve every day.
• Support new teammates with best practices and product knowledge.
• Leverage AI tools (ChatGPT, Fin.AI, HubSpot AI, or Copilot) to enhance communication, reporting, and workflow efficiency.
• Track KPIs and customer health metrics to help leadership predict risk and drive retention.