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IT Support Engineer (Boston)
IT Support Engineer (Boston)Franklin Fitch • Boston, MA, United States
IT Support Engineer (Boston)

IT Support Engineer (Boston)

Franklin Fitch • Boston, MA, United States
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  • [job_card.temporary]
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IT Support Engineer

Onsite - Boston, MA

6-Month Contract (+ Extensions)

Join a global company where technology powers every part of the business. This hands-on role blends IT support, infrastructure management, and technology projects, supporting both onsite and remote users across multiple regions.

What youll do :

  • Deliver 1st and 2nd line support for desktops, laptops, printers, mobile devices, and software applications
  • Troubleshoot hardware, software, network, and connectivity issues in a hybrid environment
  • Configure and maintain endpoints using modern management tools like Intune or similar
  • Support LAN / WAN, Wi-Fi, and cloud-connected devices
  • Assist with rollouts, upgrades, and implementation of new IT systems
  • Provide training and guidance to users on IT tools and best practices
  • Identify opportunities to streamline processes and take ownership of small projects

What were looking for :

  • Experience in 1st / 2nd line IT support in a corporate or global environment
  • Comfortable supporting Windows, macOS, and mobile platforms
  • Familiarity with modern endpoint management, cloud apps, and hybrid systems
  • Strong troubleshooting skills across hardware, software, and networking
  • Self-motivated, proactive, and able to work independently while collaborating with a team

    • If youre an adaptable IT professional who thrives in a varied, fast-paced environment and wants exposure to modern systems on a global scale, this is the role for you.

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