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IT Field Services Delivery Lead / Technical Support Lead (Chesapeake)
IT Field Services Delivery Lead / Technical Support Lead (Chesapeake)Sky Systems, Inc. (SkySys) • Chesapeake, VA, US
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IT Field Services Delivery Lead / Technical Support Lead (Chesapeake)

IT Field Services Delivery Lead / Technical Support Lead (Chesapeake)

Sky Systems, Inc. (SkySys) • Chesapeake, VA, US
[job_card.1_day_ago]
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  • [job_card.part_time]
[job_card.job_description]

The client is looking for An IT Field Services Delivery Lead / Technical Support Lead who can manage and guides a team of IT support staff, overseeing daily technical assistance, troubleshooting system / network issues, training junior members, ensuring operational excellence, and bridging user problems with technical solutions, often requiring strong leadership, problem-solving, and communication skills to handle escalating issues and implement new tools.

Key Responsibilities :

  • Team Leadership : Mentoring, guiding, and managing a team of IT support specialists.
  • Technical Escalations : Handling complex, escalated technical issues that junior staff can't resolve, often involving networks, software, hardware, and user accounts.
  • Operational Excellence : Ensuring smooth IT operations, maintaining systems, and improving processes.
  • Training & Development : Building the team's technical skills and knowledge.
  • Tool Adoption : Researching and implementing new support tools and automation.
  • User Support : Providing high-level support to employees or clients, diagnosing faults, and resolving technical problems.

Essential Skills :

15 years of IT Field Services Delivery Lead / Technical Support Lead

  • Strong IT fundamentals (hardware, software, networks).
  • Excellent communication and interpersonal skills.
  • Problem-solving and analytical thinking.
  • Leadership and team management.
  • Customer service focus.
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