Credit Bureau Specialist - 243660 #GSGJP00004289 (Draper)
Pay rate : $24.17 / hourly as a W2 pay rate without paid days off and without paid holidays.
Work Location : Draper, UT 84020 - 5 days onsite per week, Monday to Friday
Duration : 12 months to begin with
Responsibilities :
- Be the subject matter expert while managing multiple high-risk function queues.
- Document steps taken while efficiently and accurately completing customer requests through casework.
- Handle high-risk casework such as Credit Bureau disputes and notifications.
- Participate in projects or process improvements to drive operational excellence.
- Research escalated customer disputes and requests and provide customer-centric resolutions.
- Abide by applicable regulatory and departmental policies and procedures.
- Contribute feedback to develop new content and refine existing processes and procedures.
Qualifications :
Prior experience working with the major credit bureaus and their proprietary products preferred.Prior financial industry experience.Prior data furnishing experience preferred.Strong analytical ability required.Prior credit bureau dispute and operations experience.Experience with QA and UAT of Metro2 mapping and mitigation of rejections.Proficient skills with Excel, Word, and PowerPoint required.Experience using SQL, SAS, or comparable data mining and query tools a plus.Bachelor's degree preferred or equivalent work experience.