Account Manager - Pittsburgh

Account Manager

At Caris, we understand that cancer is an ugly worda word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer carewe're changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day : "What would I do if this patient were my mom?" That question drives everything we do.

But our mission doesn't stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcaredriven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Account Manager is primarily responsible for maintaining and growing volume of current customers within a territory. The responsibilities include driving growth at existing accounts, nurturing and fostering deep customer intimacy, positioning Caris as the sole source for all relevant tumor profiling, and supporting the Molecular Oncology Specialist in acquiring new accounts within the assigned territory, including identifying and establishing prospective accounts. This role is also responsible for ensuring customer expectations are exceeded on all orders from initial generation to receipt of lab report. The ideal candidate will have a minimum of 3+ years sales experience in the pharmaceutical, medical device, or diagnostic industry with demonstrated success in account management, upselling, cross-selling, and driving organic growth at existing accounts.

Job Responsibilities

• Work closely with Customers, Client Service Partners, Molecular Oncology Specialists (MOSs), Regional Business Directors, and other support personnel to provide the highest level of customer support and satisfaction.
• Regularly and consistently call on customers to introduce and promote assigned Caris solutions including Molecular Intelligence testing, technology interfaces, physician consultations, etc.
• Successfully executes customer retention.
• Interacts with existing customers to establish a value-based relationship resulting in increased sales and service to clients.
• Evaluates current and prospective customer sites and prepares strategies & programs to improve revenue, costs, and productivity.
• Ability to present and demonstrate different Caris's technology solutions.
• Establish a frequent communication schedule with MOS teammate, Client Services and appropriate Commercial Leadership to exchange client feedback, success stories, challenges, and best-practices.
• Provide appropriate value customer information and updates via CRM.
• Develop and maintain "practical" knowledge of competitive products, services, technology solutions, and reimbursement / billing issues as well as knowledge of molecular profiling technology solutions and competitive strategies through the use of company resources, marketing material, sales brochures and on the job experience.
• Establish and maintain open lines of communication with key personnel in assigned accounts and escalate issues when customer satisfaction is jeopardized.
• Maintain all assigned company assets including laptop computer, iPhone, etc.
• Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly reports, expense, and service reports, as required, accurately and in a timely manner.
• Meet all assigned targets and goals set by management
• Provide meeting and trade show support as required
• Supports physicians with the complexity of the ordering and interpretation of the CMI platform, and QC report quality / accuracy which may require access to detailed protected health information (PHI)

Required Qualifications

Preferred Qualifications

Physical Demands

Required Training

Other

Conditions of Employment : Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification. Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.