Service Desk Escalation Engineer

Who We’re Looking For:

• Are you the go-to person when tech goes rogue?
• The one colleagues ping when Wi-Fi acts up or software throws a tantrum?
• Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm.
• No capes required—just your sharp skills and a passion for problem-solving!

Your Mission (should you choose to accept it):

• Rescue & Resolve: Tackle escalated tech issues from Level 1—hardware gremlins, software glitches, and network hiccups don’t stand a chance.

Build & Conquer:

• Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity).

Secure the Fort:

• Manage user accounts and security settings to keep our digital kingdom safe.

Document Like a Legend:

• Track solutions in the ticketing system so your expertise lights the way for others.

Update & Protect:

• Deploy patches and updates to keep systems running smoothly and securely.

Collaborate:

• Partner with team members and other IT teams to crush complex challenges.

Be the On-Site Hero:

• Provide remote and in-person support, sometimes saving the day means showing up IRL.

Mentor Newbies:

• Share your knowledge to help Level 1 techs grow into IT rockstars.
• Your Superpowers (a.k.a.

Qualifications):

• Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry).

Experience:

• 2-4 years in IT support (you’ve seen it all, from password resets to network meltdowns).

Tech Mastery:

• Windows, macOS, Active Directory, Office 365, and networking are your bread and butter.

Tools of the Trade:

• Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns).

Soft Skills:

• Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down.

Certifications:

• CompTIA A+, Network+, or Microsoft certs are a plus, but not a must.

Why You’ll Love It Here:

• Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who’ve got your back.

Grow Fast:

• Level up your skills with real-world challenges that keep you sharp.

Perks:

• Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools).

Fun Stuff:

• Team outings, nerf gun battles, and a culture that celebrates wins both big and small.

The Nitty-Gritty:

• Location: Primarily office-based, with occasional travel to client sites (adventure included).

Flexibility:

• Occasional on-call or shift work (for those who thrive under pressure or live on coffee).

Physical Skills:

• Able to lift 50 lbs (because cloud storage hasn’t replaced all the heavy lifting… yet).
• Ready to Join the Crew?

If you’re ready to fix, troubleshoot, and high-five your way through the IT world, hit “Apply” now.

Warning:

• This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru.
• Let’s build a smoother digital future—one ticket at a time. Powered by JazzHR