Digital Concierge Underwriter

Chubb Small Commercial Insurance Underwriting Support

Chubb Small Commercial Insurance leverages superior underwriting expertise and world-renowned claims, account services, and financial strength to offer solutions for small businesses. Ideal candidate must be highly motivated to succeed, have strong communication skills both verbal and written, and have a strong desire to learn with a willingness to embrace change. This position is responsible for supporting the underwriting process for our online platforms for multiple lines of business which include but are not limited to: BOP, Commercial Auto, Workers Compensation, Cyber Digitech, and Umbrella.

Major Duties & Responsibilities:

• Serve as first level of contact for agent inquiries, contract questions, pricing questions, system training needs, and post bind service requests within designated authority.
• Research and gather appropriate information and responds to those inquiries within established Service Level Agreements (SLA's). Communicates directly with agents both verbally (phone) and/or in writing (email) as required.
• When outside of designated authority or expertise, forwards to respective business team with supporting research and documentation.
• When within designated authority; evaluates, accepts, rejects, or modifies risks within established underwriting guidelines, authority, and compliance regulations. Complies with corporate standards, procedures, business strategies and rating plans.
• Assumes ownership of agent inquiries through to resolution, including those inquiries that are handled in areas outside of Digital Concierge to ensure agent receives a response and is satisfied.
• Ability to sell and negotiate to achieve profitability for the Company.
• Assists with all transaction types including, but not limited to: new business, renewals, endorsements, referrals, BORs, rewrites, and cancellations as assigned.
• Utilizes Small Commercial Inventory Management systems, MS Dynamics, and UW Services mailboxes, along with additional technologies, to manage daily workload to meet Service Level Agreements with underwriters and agents.
• Builds and maintains a resultoriented relationship with the agents and underwriters to drive overall results including profitability, growth, and retention.
• Performs other duties as required to best serve customer, team, and management needs.

Knowledge, Skills and Abilities:

• Knowledge and understanding of Commercial Property and Casualty insurance principles and practices.
• Strong Interpersonal skillsability to establish trust and effective working relationships with othersboth external and internal customers in a multi-cultural environment.
• Strong Communication Skills, including the ability to provide phone support to our agents. Must be able to listen effectively, confidently and diplomatically express decisions and outcomes, provide agent training when needed, and present effective written communication to varied audiences.
• Self-motivated; must be able to work independently and within a team/group environment and make logical decisions.
• Demonstrates initiative as evidenced by ability to organize and prioritize work.
• Exceptional understanding of principles and processes for providing excellent customer service. This includes meeting established time and quality standards ensuring customer satisfaction
• Proven analytical skills including the ability to identify and report problems or errors while working with significant amounts of detailed information.
• Outstanding attention to detail and organizational skills.
• Ability to use company's commercial rating and policy issuance systems and software programs (MS Word, Excel, Outlook, and Dynamics) needed to conduct daily business.
• Strong Knowledge of Duck Creek, Marketplace, and Small Commercial Inventory Management systems a plus.

Education and Experience:

• High School Diploma
• College Credits or Insurance Certifications, preferred

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Identification 30431

Job Schedule Full time

Regular or Temporary Regular

Job Category Underwriting

Business Unit United States

Legal Employer ACE American Insurance Company