Manager, Customer Care

Manager, Customer Care

Want to help us help others? We're hiring!

GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causesfor themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Customer Care Manager to help lead our Americas-based side of GoFundMe's global Care organization, to help ensure exceptional customer support experiences that align with GoFundMe's mission, and Care's vision of becoming the most helpful Customer Care team in the world.

The Job

The Customer Care Manager leads the Americas-based side of GoFundMe's global Care organization, and acts as Care's lead point of contact during the U.S. timezone. They oversee their regional team, and its leaders, ensuring exceptional customer experiences globally that align with GoFundMe's mission, and Care's vision of becoming the most helpful Customer Care team in the world.

In joint partnership with their EU counterpart, they are responsible for the smooth running of daily Care operations, including supporting their regional team closely; making needed judgment calls & decisions; and acting as a senior point of contact for cross-functional partners. They directly manage Care leaders on the team, and Care individual contributors as needed. They have joint responsibility for the performance outcomes of the collective Care organization. In close partnership with the global head of Care, they support building, and driving the global Care strategy.

People Management & Leadership

• Directly manage, empower, & develop Customer Care leaders, & Care individual contributors as required (usually within region)
• Support the Americas-based Customer Care team in the day-to-day, through guidance, coaching, & support as needed
• Actively foster and invest in Care's leadership 'bench', identifying & helping to build future leadership talent
• Set a strong standard of leadership values & high performance for the entire team
• Intentionally build a culture of care, trust, inclusion, & accountability
• Model GoFundMe's mission & values in daily work

Operational Excellence

Care Vision & Strategy Support

You

Preferred

Why You'll Love It Here

We live by our core values : impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $96,000 - $144,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.

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