Lead CSR / Teller - Columbus North (Columbus), IN - Full-Time

Lead Csr / Teller - Columbus North (Columbus), In - Full-Time

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function :

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities :

Customer Experience :

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
• Provide follow up to customer questions and find solutions to address issues
• Be responsive and timely with correspondence to keep lines of communication open and clear
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior

Operations :

Referrals :

Supervisory Responsibilities :

None.

Minimum Knowledge, Skills and Abilities Required :

High school diploma / GED. Work involves extensive cash handling. Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision. Work involves contact with the public, adhere to dress code guidelines. Must have the ability to interact comfortably and confidently with the public. Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. Act as a leader and a resource for both customers and platform team. Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. Need to have flexibility in scheduling.

Working Conditions :

Normal office environment. Extensive viewing of computer screens.