Overview
The Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area.
Responsibilities
- Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
- Maintain current listing of local and area attractions, special events and activities.
- Maintain a listing of local transportation guides, churches, sports arenas, etc.
- Provide hours of operations for all restaurants, lounges and shops within the hotel.
- Provide information, maps and directions as required.
- Maintain lobby reader board.
- Maintain all property brochure racks, order and restock when necessary.
- Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
- Provide personalized phone calls to VIP’s and other designated guests welcoming them to the hotel.
- Communicate all daily functions and their location in the hotel in order to assist and direct guests.
- Assist the front desk when needed.
- Assist guests with retrieval of packages.
- Provide gift certificates for purchase.
- Show guestrooms and suites as needed.
- Oversee cleanliness of lobby and entrance areas.
Qualifications
- 2 years of Concierge experience in a luxury hotel preferred
- 2-year college degree or related experience
- Les Clef D'Or membership preferred
- Must be proficient in Windows, Company approved spreadsheets and word processing Must have a valid driver's license for the applicable state.
- Must have extensive knowledge of the area and be able to give directions clearly.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.