Guest Reception Representative

About Bluegreen Vacations: At Bluegreen Vacations, our true value lies in our associates-the dedicated individuals who contribute to our success. With over 60 resorts spread across the U.S. and Caribbean, we take pride in creating memorable experiences for our guests.

Responsibilities: As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:

• Greet guests warmly and professionally, whether in person or over the phone.
• Ensure that all guests meet the qualifications for their presentation, adhering to Bluegreen Vacations Corporation standards.
• Follow processes outlined in the Guest Reception Training Manual SOP.
• Maintain positive working relationships with Sales, Marketing, and Administrative teams.
• Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
• Accurately assign guests to Sales Representatives in the order of their arrival.
• Ensure timely updates of guest information in Concierge.
• Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.

Benefits: Joining Bluegreen Vacations comes with a range of benefits, including:

• 401(k) plan
• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Employee discounts, and more!

Qualifications: To thrive in this role, you should:

• Excel in providing an exceptional customer experience.
• Enjoy face-to-face interactions with customers and associates.
• Quickly learn computer systems.

Why Bluegreen Vacations:

• Company growth: Experience being part of our expanding success.
• Customer satisfaction: Contribute to the satisfaction of our valued customers.
• Passionate team: Join a team that values customer obsession.

Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.

If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities Bluegreen Vacations has to offer!

Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation ("Bluegreen") as of January 17, 2024.

If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW