Business Systems Analyst

About NFF

Since 1996, NFF has designed, architected, and delivered IT network and security solutions to many state, and local government agencies, K-20 educational institutions, federal agencies, and large enterprise businesses across the mid-Atlantic. NFF is a technology services and solutions provider, specializing in next-generation IT infrastructure including networks, data centers, cloud migrations, IT security, collaboration and mobility, and full / part-time staff augmentation services. Our solutions, professional services and IT staffing portfolio are centered around building more resilient, secure, adaptive, and intelligent IT infrastructure and include comprehensive assessment, architecture, design, integration and installation services, and ongoing performance management services though our Network Operations Center (NOC).

NFF is a Cisco Gold Partner with a Customer Experience Specialization and was a "Cisco Top-5 Mid-Atlantic SLED Partner" in 2019, 2020 and 2022. NFF has maintained Cisco Gold Partnership since 2008, is the only Cisco Gold Partner headquartered in the District of Columbia. In addition to Cisco, NFF has key partnerships with many manufacturers and IT solution providers including, Rapid7, Arctic Wolf, VMware, NetApp and Splunk.

NFF is a District of Columbia (DC) Certified Business Enterprise (CBE) and a SBA Certified Small Business with headquarters in downtown Washington, DC. Our dedication to quality is reflected in our accomplishment of being awarded multiple ISO 9001 : 2015 certifications.

About this Position / Responsibilities

NFF is seeking a Business Systems Analyst to work with one of our premier DC customers. The Business Systems Analysts serves as a key liaison between business stakeholders and technical teams, focusing on complex projects to analyze business needs, design innovative systems solutions, and drive process improvements. This role often involves leadership, mentorship, and a high degree of autonomy in managing large, cross-functional projects.

Duties and Responsibilities :

• Requirements Gathering & Analysis : Lead workshops and conduct in-depth interviews with stakeholders across various departments to understand, document, and prioritize complex business requirements and objectives.
• Solution Design & Development Support : Translate high-level business needs into detailed functional specifications, user stories, and technical requirements for development teams. Collaborate with solution architects and developers to design and build effective, scalable solutions.
• Project and Process Management : Act as a project lead on moderate to large projects, planning and monitoring timelines, budgets, and resources. Drive continuous improvement by analyzing existing business processes and identifying opportunities for optimization and automation.
• Documentation & Communication : Develop and maintain comprehensive documentation, including data flow diagrams, process maps, user manuals, and training materials. Communicate complex information and project status effectively to both technical and non-technical audiences, including senior management.
• Testing & Quality Assurance : Design and execute thorough test plans and scenarios (e.g., UAT, performance testing) to ensure solutions are accurate, reliable, and compliant with requirements and quality standards.
• Support & Training : Provide ongoing support for implemented systems, troubleshoot complex issues, and conduct user training sessions to ensure user adoption and proficiency.
• Vendor Management : Interface with external vendors and manage their activities, including evaluating vendor submissions and ensuring vendor solutions align with business needs.
• Mentorship & Leadership : Provide guidance and technical leadership to other analysts and team members, contributing to the development of best practices within the organization.

Qualifications

Qualifications :

Education / Certifications :

NFF Disclosures

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees :

NFF is an Equal Opportunity Employer.

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