Account Manager

Account Manager

As an Account Manager, you will be focused on managing and developing an assigned portfolio of accounts to achieve defined revenue and client retention targets. This critical and high visibility role will be responsible for creating and maintaining strong relationships with key stakeholders within their client base while working with Medicus' Sales, Recruiting, and Business Support teams to manage and ensure timely delivery of services. This position is located on-site at our office in Windham, New Hampshire. After 6 months of employment, there is an opportunity to work from home 1-2x a week.

In this role, you will :

• Develop and implement strategic plans designed to grow assigned accounts; leveraging internal resources as needed and appropriate
• Continuously consult with clients to understand current and anticipate challenges and identify opportunity for new or accretive business
• Communicate and coordinate with internal physician recruitment teams to ensure client needs are met
• Proactively identify risks within projects and identify solutions to resolve the issues; escalating to internal leadership as appropriate
• Act as liaison between internal business partners such as contracts, licensing, credentialing, travel, and finance to ensure timely execution of project staffing needs
• Conduct regularly scheduled calls with client accounts and provide status or performance updates as requested
• Ensure client retention through delivery of a superior customer experience and accountability to defined service level agreements
• Develop and maintain in depth knowledge and understanding of our business and service offerings, as well as our competitors and industry
• Produce accurate and timely forecasts respective to key performance indicators
• Identify opportunities for operational improvement and efficiency; propose new tools and processes
• Attend and participate in national and regional sales meetings, conferences, and events

Here's what we look for :

Requirements :

Why you should work with us :

Your character is more important than any level of skill, experience, or education. We expect all of our people to exhibit these common attributes : high level of integrity, desire for excellence, strong work ethic, results-oriented team player. Medicus is proud to share our commitment to diversity and are excited to continue advancing and promoting DEI in the workplace.