Account Services Representative

Account Services Representative

Work Flexibility : Hybrid

Schedule : 1st Shift, Monday to Friday 8am - 5pm

Overtime based on business needs

What You Will Do

As an Account Services Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

• Provide phone and / or email support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities / projects and assist in any additional team / organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives
• Provide support beyond standard hours as needed if call volume and / or workload require additional time

What You Need

Required

Preferred

Travel Percentage : 20% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M / F / Veteran / Disability.