Collections Division Supervisor

Collections Division Supervisor

The City of Fayetteville is currently recruiting for a Collections Division Supervisor to perform professional and supervisory work in the collection of and accounting for taxes and other revenue. The Collections Division Supervisor is responsible for billing, collecting and accounting for all privilege license taxes, and the parking, noise, animal control and zoning code violations in accordance with state laws and local regulations. Directly supervises staff engaged in collecting taxes, fines, fees and other revenue.

Hiring Range : $56,687 - $72,276 / Year D.O.Q. INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED. A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.

The Collections Division Supervisor will :

• Serve as Deputy Tax Collector.
• Oversee the collection of privilege license taxes.
• Direct, plan, organize, budget, set and implement policies and procedures for the division and researches and advises the Finance Manager on difficult issues related to Division operations and services.
• Perform a variety of duties associated with supervising staff to include hiring, assigning work, establishing performance standards, evaluating work, and providing guidance, direction and discipline as necessary; coordinates staff orientation, and training.
• Oversee the preparation of daily bank deposits; provides collection information to the Finance Manager.
• Responsible for the external collection activities of unpaid privilege license taxes; authorizes and services garnishments and tax levies as needed.
• Prepare and maintain a variety of files and filing systems; prepare, maintain and update various records; verify and distribute information as requested; photocopy, mail or fax materials as necessary.
• Answer questions and provide information to the public, outside agencies and other departments and divisions; receive citizen and client complaints and questions and refer to appropriate division staff member for resolution.
• Maintain various ledgers, registers and journals according to established account classifications; prepare correcting or adjusting entries as necessary.
• Prepare a variety of memorandums, correspondence, reports, public notices, legal and tax forms and documents as assigned.
• Prepare annual State TR2 report for privilege license taxes.
• Tactfully and courteously work with the general public in explaining the NC tax laws and policies and procedures as well as effective working relationship with staff.
• Maintain high standards of accuracy, exercise analytical judgment and attend work regularly.
• Reconcile general ledger and other pertinent accounts and subsystems; responsible for month-end balancing.
• Maintain financial and statistical records; compiles reports; provides analytical and statistical data.
• Search documents and accounts for posting errors; makes necessary adjustments; prepares journal entries.
• Maintain debt setoff system for delinquent accounts and follows state mandated regulations of such.
• Mail delinquent tax bills with incorrect return addresses; changes mailing addresses.
• Follow-up on delinquent accounts.
• Handle privilege license mailing and collections and contact citizens in person or via phone as needed.

For a complete job description, click here .

Minimum Qualifications :

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be :

Experience : Three years increasingly responsible experience in finance or a related field, preferably in municipal government.

Training : Equivalent to an Associates degree in finance, accounting or a related field.

LICENSING & CERTIFICATIONS : Required : None Preferred : None

From the time of closing, the selection process is anticipated to last 4 - 6 weeks. The process will consist of a panel interview with the selected candidate being subject to a pre-employment drug screen, background check and driving history check.

An Equal Opportunity Employer

Health and Dental Insurance : The City of Fayetteville Employee Healthcare Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all regular status employees scheduled to work 30 hours or more per week. Employees may also choose to cover eligible dependents. The premium is deducted on a pre-tax basis, with the City paying a portion of the premium. Qualifying employees are eligible for benefits on the 1st day of the month following 30 days of service.

Employer Paid Leave :

Vacation Leave : Regular employees begin accruing vacation leave the first day of employment. Accruals are based on years of service and the number of hours an employee is scheduled to work.

Sick Leave : Regular employees begin accruing sick leave the first day of employment. Accruals are based on the number of hours scheduled to work; regular full-time employees accrue eight (8) hours per month. Sick leave hours accumulate without limits and may be used toward creditable service upon retirement from the NC Local Governmental Retirement System.

Holidays : The City of Fayetteville observes 12 paid holidays per calendar year. When Christmas day is on a Wednesday, an additional holiday is provided making for 13 paid holidays.

Bereavement : Regular employees are eligible for bereavement leave. The City will authorize 24 hours per calendar year to mourn or attend a funeral or memorial service of a family member.

Retirement : The City of Fayetteville assists employees in securing their financial future during retirement by participating in the NC Local Governmental Employees' Retirement System, administered by the State of North Carolina. Regular employees scheduled to work 20 hours or more per week become members in the retirement system upon employment. As a member of this system, employees are required to contribute 6% of their gross salary on a tax-deferred basis.

Deferred Compensation Plans : To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These programs enable regular full-time, and part-time employees working at least 20 hours per week, an opportunity to save a portion of their salary on a tax-deferred basis to supplement their retirement benefits. These programs are the NC 401(k) administered by Empower and the 457 plan administered by Mission Square. Currently, the City contributes 3% of base salary to an eligible employee's NC 401(k) account.

Cafeteria Plan / Supplemental Benefits : Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employee's expense through payroll deduction :

Death Benefit : The first year an employee contributes to the retirement system, the City provides a death benefit of $3,000 once the employee is benefits eligible. After one year as a contributing member of the Retirement System, a death benefit is provided by the NC Retirement System that is equal to the highest 12 months' salary in a row during the 24 months before death, no less than $25,000 and no more than $50,000. There is no cost to the employee for this benefit.

Pay Periods / Deduction for Benefits / Direct Deposit : City employees are paid bi-weekly (every other Friday). Benefit deductions are taken for 24 pay periods of the year. As an added convenience and safety measure, the City requires all new employees to sign up for direct deposit.

Employee Assistance Program : The EAP is available at no cost to all employees and their household members. The EAP provides confidential guidance on legal, financial and personal issues affecting your health, relationships and job.