Rehash & Membership Save Specialist

Job Description

Job Description

Rehash & Membership Save Specialist

BVS Home Experts – Sealy, Texas

BVS Home Experts has been serving the Greater Sealy / Katy area for over four decades with top-tier HVAC expertise and an obsession with five-star service. We're growing fast - and we need a phone warrior who can revive missed opportunities, save memberships, and create real value for our customers.

If you're the type who hears "no" and thinks, challenge accepted, let's talk.

Position Overview

We're hiring a Rehash & Membership Save Specialist to reconnect with unsold estimates, follow up on "no-sale" appointments, and retain customers who are considering canceling their HVAC memberships. This role is all about persistence, empathy, problem-solving, and high-level communication.

You'll work warm lists, recent demos, aging quotes, and existing membership accounts. Your mission? Turn missed opportunities into revenue and keep our customers in the family.

This is a full-time, in-office position.

What You'll Do

Call homeowners who received an estimate but didn't buy - yet .

Follow a structured rehash process to uncover concerns, resolve objections, and re-engage customers.

Save or upgrade HVAC memberships using proven scripts and personalized solutions.

Educate homeowners on the value of their membership and prevent cancellations.

Track all follow-ups, outcomes, and notes in our CRM.

Hit weekly rehash call goals, contact rates, and revenue targets.

Work closely with Comfort Advisors to reopen opportunities or schedule second-look appointments.

Provide clear documentation and communicate trends on what customers are saying.

Bring energy, positivity, and consistency to the phones every single day.

What We're Looking For

Strong communicator who can build rapport fast.

A resilient, upbeat voice that customers actually enjoy talking to.

Comfortable working through objections without being pushy.

A hunter mindset - you love the chase, the follow-up, and the win.

Phone-based sales or call center experience preferred.

Ability to stay organized, follow a schedule, and manage multiple lists.

Tech-savvy with CRM experience (or quick learner).

Someone who thrives in a performance-driven environment.

What We Offer

Full-time, stable position with a company that's been around 40+ years.

Competitive base pay + performance bonuses.

Paid training.

Full benefits package after the waiting period.

401(k) with company match after 12 months.

A supportive, high-energy culture (and zero drama).

Real career growth - BVS is scaling aggressively.

Ideal Personality Traits

Competitive but coachable

Persistent but personable

Energetic, confident, and customer-focused

Loves to help people and loves to win

Naturally curious and solution-oriented

Schedule

Monday–Saturday rotation, flexible with business needs.

Why This Role Matters

Every call you make protects revenue, enhances customer loyalty, and fuels our growth. You're the difference between "lost opportunity" and "closed & delighted."

Job Posted by ApplicantPro