Customer Service Advisor

is a mission-driven, innovative nonprofit committed to advancing quality in healthcare education worldwide to improve healthcare for all. We enhance the education of health professionals, verify their professional qualifications, and inform health workforce policies around the world. We offer a supportive, inclusive culture where diversity is celebrated, and every individual's contribution matters.

What You Can Expect:

• Professional Growth: Career development, mentorship, and opportunities to advance.
• Work-Life Balance: Hybrid positions and comprehensive wellness benefits.
• Meaningful Work: Support the advancement of quality health care globally.

Why Intealth?

Named a Top Workplace by the Philadelphia Business Journal, Intealth provides an environment of collaboration, respect, and empowerment. We invest in you so you can grow, thrive, and contribute to work that changes lives.

SOME OF OUR PERKS & BENEFITS!

• Salary starting at $26.00 Hourly
• Robust Medical, Dental & Vision from top providers
• 12% Employer Contribution to your 403(b)
• Tuition Reimbursement & Wellness Program
• Generous PTO
• Full-time | Shift: 11 a.m.-7 p.m., Monday-Friday | Flexible virtual work arrangement

Intealth is seeking a Customer Service Advisor to join our Applicant Information Systems (AIS) team. In this role, you'll be the first point of contact for individuals and organizations engaging with Intealth's range of services. This includes supporting international medical graduates (IMGs) pursuing U.S. residency through the ECFMG Certification process, as well as assisting users of EPIC, Intealth's global primary-source verification repository used by physicians and medical institutions worldwide.

About the Role

You'll handle a high volume of phone and email inquiries, deliver accurate information, and collaborate with other departments to ensure applicants have the resources they need. This position requires strong communication, attention to detail, and the ability to multitask in a fast-paced, disseminate complex information in a service-oriented environment.

Key Responsibilities:

• Support applicants through the EPIC and Certification process.
• Respond to a high volume of phone and email inquiries, resolving applicant questions efficiently and accurately, while delivering exceptional customer service.
• Interpret and explain complex policies and procedures in a clear and concise manner.
• Partner with internal teams to ensure first-call resolution and clear communication.
• Guide applicants through billing, fee inquiries, and troubleshooting within the online portal.
• De-escalate challenging interactions with professionalism and empathy, maintaining composure while finding solutions.
• Use sound judgment to determine when cases should be escalated.

About You

Are you passionate about supporting others and contributing to a mission that makes a global impact? Do you thrive in a fast-paced, collaborative setting, balancing empathy, accuracy, and attention to detail in everything you do?

Qualifications:

• Bachelor's degree or equivalent experience required.
• 1-5 years of professional customer service experience.
• Proven ability to quickly learn and apply complex information.
• Strong problem-solving and multitasking skills.
• Proficiency in Microsoft Office; ability to navigate multiple systems simultaneously.

Join us in shaping the future of global medical education at Intealth. Apply today to make a difference!