Client Service Coordinator
Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
Benefits
- Weekly pay with skill pay and shift differentials
- Benefits package including medical, dental, vision and medical reimbursement
- Medical employee-only premium as low as $5.90 / week, $26 / month with wellness discounts
- HSA with annual employer contribution
- Weekly 401(k) match
- Vacation immediately upon hire
- 8 holidays per calendar year
- Personal time after 90 days
- EAP and identity theft protection
- Tuition reimbursement
- Company paid life insurance and short term disability
The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists client on all issues, answers question, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.
Responsibilities
Communicates with the customer verbally and in writing with a professional and positive attitude.Support client relationship by becoming an extension of our client's businessBuild strong rapport with partners with managing relationships, setting expectation and status communicationAssist clients with questions, offer solutions, researches issues and provides status updatesMaintain client billing (creation and payment tracking)Enter, review, coordinate and track progress in all client requested enhancements and issues trackingProactively identify process improvements that enhance the Client experience and streamlines operationsDevelops service reports that are shared with the client that give visibility into volumes, SLAs, etc.Maintain current customer contracts accurately and in a confidential mannerDevelop and implement a cadence of meetings with the clientManages and coordinates client requested projects with the operation (Kitting, Receiving, etc.)Coordinates and provides professional communication with clients, client's retailers, and SCLS vendors;Manages parcel requests and issues from carrier or client and escalates as neededOversees CRM and dispatches tickets appropriatelySupports new client implementations / enhancements as needed.Qualifications
Education / Experience
Associates' Degree preferredHigh School Diploma or GED required.Must have at least six (6) months of experience in a customer service role.Experience with working with a warehouse management systems (WMS) is preferred.Knowledge, Skills and Abilities
Excellent communication both verbally and in writing, especially through e-mail and over the phoneStrong interpersonal skillsComfortable presenting in front of othersGood problem solving and prioritizing skillsAbility to effectively manage and resolve conflictAttention to detail to prepare and maintain accurate records and reportsAbility to follow both written and verbal instructionsTechnology savvyProficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferredComfortable working in both office and warehouse environment with wide temperature rangesIdeal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization.
Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.