Public Trust GenAI EngineerVirtualVocations • Tyler, Texas, United States
Public Trust GenAI Engineer
VirtualVocations • Tyler, Texas, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a GenAI Contact Center Engineer to design, secure, and automate an AWS contact center platform.
Key Responsibilities
Build and optimize AWS Connect services for contact center infrastructure and agent experience
Develop internal proficiency and operational dashboards using cloud-native tools
Write Python-based Lambda functions and integrate AI capabilities for contact operations
Required Qualifications
Bachelor's degree in Computer Science, Engineering, or related field, or 7+ years of relevant experience in lieu of degree
2+ years of hands-on experience with Amazon Connect contact centers
Experience troubleshooting audio quality and network diagnostics
Aptitude in programming with Lambda functions and cloud-based APIs
Ability to work in a dynamic environment and manage day-to-day priorities effectively
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Genai Engineer • Tyler, Texas, United States
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