Customer Service

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers this position acts as a bridge between the company and its clients addressing inquiries handling complaints and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organizations reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the companys offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments the Customer Service representative plays an essential part in optimizing the customer experience contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties :

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements modifications and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the companys policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements :

Required Skills :

problem solvingcustomer satisfactionflexible schedule availabilityproblem-solving skillscustomer servicewritten communicationflexibility in scheduleinterpersonal skillsflexibility in schedule availabilitycollaborationoral communicationability to multitask and prioritizesalesproblem-solvingcustomer feedback gatheringadaptabilityanalytical skillsproficiency in customer service software and toolsteam collaborationempathyorganization skillsmultitasking and prioritizationability to multitask and prioritize effectivelyservice excellencecustomer service skillsorganizationteamworksales supportcustomer feedbackcustomer service representativesteamwork and collaborationlanguage fluencybilingualismexcellent organizational and time management skillsbasic understanding of business operations and customer needscrm systems and practicescrm familiaritybilingual or multilingual abilitiescrm systemstime management skillsmulti-taskingproblem-solving abilitiescustomer satisfaction commitmentfamiliarity with crm systemscustomer relationship management (crm)communication skillscustomer feedback analysisproficiency in customer service softwarecustomer service and supportstrong oral and written communication skillsdocumentationstrong communication skillsmultitaskingactive listeningability to multitaskeffective communicationability to multitask and prioritize under pressureanalytical abilitiespositive attitudestrong oral and written communicationorganizational skillscrm knowledgeoral and written communication skillsfluent in multiple languagespositive attitude and resilienceexcellent organizational skillsresilienceconflict resolutionorganizational and time management skillsflexible schedulingtime managementstrong interpersonal skillsknowledge of crm systemsflexibility and adaptabilityproblem resolutioncustomer satisfaction and service excellenceresilience in challenging situationsanalytical and problem-solving abilitiesbasic understanding of business operationscommunicationcustomer feedback managementability to multitask and prioritize effectively under pressurecrm systems familiarityfamiliarity with crm systems and practicesstrong analytical and problem-solving abilitiescustomer service softwareflexibilitycustomer service experiencecustomer service software proficiencyprioritizationstrong analytical skills

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 2000000 - 2500000