Senior Parking Operations Manager

Experience Needed

• You demonstrate strong operational and financial acumen, with the ability to manage complex, high-volume operations in luxury environments.

• You are an exceptional, service-driven leader who sets the tone through presence, professionalism, and example.

• You possess refined verbal and written communication skills, capable of engaging confidently with discerning guests, hotel leadership, and ownership groups.

• You are a highly motivated and polished professional who thrives in fast-paced, guest-centric luxury settings.

• You bring hospitality management experience, preferably within luxury hotels, resorts, or premium parking and mobility operations.

• You are self-sufficient, resourceful, and decisive, able to anticipate needs and resolve issues discreetly and effectively.

• You have a natural ability to connect with people while consistently delivering elevated, memorable guest experiences.

• Minimum of 2 years of progressive management and operational experience in luxury hospitality, parking, or a related premium service industry.

• Bachelor’s degree with a concentration in business or hospitality management preferred.

Skills and Abilities Needed

• Ability to maintain a flexible schedule to meet the demands of luxury hotel operations and VIP guest needs.

• Exceptional organizational, problem-solving, and time management skills in dynamic, high-expectation environments.

• Strong interpersonal and client-relations skills, with confidence working alongside hotel executives, ownership groups, and brand representatives.

• Excellent written and verbal communication skills, with a polished, calm, and guest-focused delivery.

• Advanced computer proficiency, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.

As Senior Account Manager, You Will:

• Lead and mentor on-site managers in delivering luxury-level service recovery, guest engagement, and daily operational excellence.

• Oversee customer service programs to ensure consistent five-star experiences for guests, residents, and VIP clientele.

• Maintain impeccable standards for presentation, uniforms, equipment, and fleet, including shuttle vehicles, signage, and guest-facing assets.

• Develop and manage annual operating budgets, aligning staffing, service levels, and expenses with luxury brand expectations.

• Serve as the primary liaison with hotel leadership and ownership, ensuring strong partnerships and exceptional client satisfaction.

• Proactively identify opportunities to enhance guest experience, service flow, and operational efficiency.

• Model a calm, confident, and approachable leadership presence aligned with high-end hospitality standards.

• Perform additional duties as assigned by company leadership.

What’s In It for You?

• We promote from within — park your career here.

• Complimentary parking.

• Flexible scheduling, paid holidays, and wellness benefits.

• Free and confidential Employee Assistance Program (EAP) available 24/7 for employees and their families, including three free counseling sessions per household member.

• (Full-Time Employees) Paid vacation plus an additional day off to celebrate your birthday.

• (Full-Time Employees) Comprehensive benefits package including medical, HSA, FSA, dental, vision, commuter benefits, pet insurance, and a 401(k).

• Seven (7) paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a Birthday (Floating Holiday).

Who We Are

We make each day great — together.

Propark Mobility partners with some of the most prestigious hotels, resorts, and mixed-use luxury properties across the country. Our teams deliver experiences that reflect the sophistication of the brands we serve, while remaining warm, intuitive, and genuinely welcoming.

Our service philosophy is grounded in Approachable Luxury — a refined approach to hospitality that balances elevated standards with authenticity and ease. We believe true luxury is felt through thoughtful service, personalized interactions, and seamless execution, not formality for formality’s sake .

Founded in 1984 in Hartford, CT, Propark Mobility has grown to over 750+ locations nationwide and continues to expand rapidly, with a five-year plan to significantly scale our premium hospitality footprint.