Donor Concierge - Pasadena

Job Description

Job Description

Position Title : Donor Concierge - Pasadena

Join our team of heroes!

The Blood Donor Concierge creates exceptional, personalized experiences for blood donors from the moment they schedule their appointment through post-donation follow-up. This role is crucial in increasing donor satisfaction, retention, and referrals while supporting our mission to maintain a safe and adequate blood supply for patients in need.

Just For You :

Competitive pay and full benefits package

• A mission-driven organization where every interaction has impact
• A vibrant workplace within Houston, TX —plus free parking
• An opportunity to save lives through kindness, empathy, and service

Tips to thrive in our culture :

In this role, you will :

Donor Assistance & Service

Communication & Coordination

Service Recovery

We need someone who has :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, move about, use hand and finger dexterity, handle objects, reach with hands and arms, and communicate verbally. The employee is regularly required to sit or stoop; occasionally required to kneel, crouch or crawl. The employee must regularly lift and / or move up to 25 pounds. Employees are required to be familiar with and abide by the team lift requirements as specified in the Safety Program. Specific vision abilities required by this job include color vision, close vision, peripheral vision and ability to adjust focus.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to blood and / or blood components, as well as any other biohazard material. The noise level in the work environment is usually moderate.

Who We Are :

Since 1975, Gulf Coast Blood has been one of the nation’s largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world’s largest medical complex—the Texas Medical Center—while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use.

Some Jobs Change Lives. Others Save Them.

Think you have what it takes to save lives with us? We want to hear from you.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race / ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.