Senior Operations Analyst - Information Technology Administrative Systems

JOB SUMMARY :

NORC at the University of Chicago is seeking a Senior Operations Analyst to join the IT Administrative Systems group. Working closely with IT management, this position will be involved in a broad range of critical management functions, including :

• Be the primary point of contact with telecom carrier accounts
• Telco data extraction and manipulation, analysis and reporting
• Telecommunications invoice auditing and approval
• Financial budgeting, scenario planning, and reporting
• Usage analysis and reporting
• Process definition and documentation
• Quality assurance and process improvement
• Support contract renewals
• Manage telco vendor relationships

This position will be based in our Chicago Loop office, with the expectation of hybrid work schedule of two days a week in the office.

DEPARTMENT :  Information Technology Administrative Systems

NORC's Information Technology program provides technology services to our staff and clients. Given the critical role technology plays in our day-to-day lives, we are committed to providing professional, high-quality solutions in order to further our collective goal of advancing social science research.​

RESPONSIBILITIES :

Process monthly telco invoices and manage approval process.

Produce and validate monthly usage metrics.

Develop standard processes and reports. Ensure the ongoing accuracy of the reports.

Proactively manage telco vendor and relationships and serve as primary point of contact for telco carriers.

As reports are produced, analyze content and highlight relevant issues.

Working with the IT managers, AP, and financial analysts, develop strategies to address problems in data or processes or revealed through reporting mechanisms. Participate in implementation of strategies.

Lead special projects as required, for example, analysis of usage and call history data, preparation of SOPs, documentation of processes, auditing compliance with certain procedures, and user documentation of telco services.

Perform other duties as assigned.

REQUIRED SKILLS :

Bachelor's Degree in Business, Finance, Telecommunications, or related degree. Or equivalent work experience.

At least 3 years of relevant experience in Telecommunications or with Telecommunications vendors.

Experience working with external vendors in contract negotiations.

Must have significant experience with Excel; experience with Access, SAS is a plus.

Knowledge of principles and processes of survey research, especially data collection practices.

Strong analytical skills, excellent problem identification and solving skills, accuracy, attention to detail, oral and written communication skills.

Ability to meet deliverable timelines, identify and resolve issues in a timely manner;

Proven record of working in a teamwork environment.

Expectation of hybrid work schedule of two days a week in our Chicago Loop office.

Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position.

SALARY AND BENEFITS :

The pay range for this position is $77,000-$103,000.

This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to :

Generously subsidized health insurance, effective on the first day of employment

Dental and vision insurance

A defined contribution retirement program, along with a separate voluntary 403(b) retirement program

Group life insurance, long-term and short-term disability insurance

Benefits that promote work / life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).

NORC’s Approach to Equity and Transparency

Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).

WHAT WE DO :

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

WHO WE ARE :

For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.

EEO STATEMENT :

NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.

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