OS&D Technician

OS&D Technician

The OS&D Technician assists shippers and service partners with lost or damaged freight.

Critical Job Functions:

• Answer OS&D calls from shippers.
• Try to locate lost freight; perform dock checks for lost freight.
• Handle the disposition of the OS&D freight with the shipper.
• Execute on hands and refusals.
• Maintain the OS&D freight on the dock for final disposition.
• Complete all necessary paperwork.
• Participates in proactive team efforts to achieve departmental and company goals.
• Performs routine duties with minimal supervision following standard practices or procedures; occasional check of work while in progress; work is reviewed upon completion.

Job Requirements:

• High school diploma or general education degree (GED); two years of experience in OS&D and/or customer service.
• Relies on written and verbal communication.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Communicates internally with customers, agents, service center and corporate personnel and externally with terminals, sales force, and customers.
• Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
• Preferred knowledge of AS/400 and Microsoft Office.
• Proficient typing, filing and ten key skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to prioritize tasks.
• Ability to handle multiple tasks and projects simultaneously.

Physical Demands and Work Environment:

• Physical Demands:
  • While performing the duties of the job, the employee is regularly required to sit, reach/handle items, work with the fingers, and talk and hear others in conversations via the phone or in person. Requires use of a keyboard.
  • The employee is occasionally required to stand and walk.
  • Requires walking on a dense concrete dock, walking in enclosed spaces over uneven footing, often over and around wooden pallets.
  • May require lifting up to 20 pounds from floor to full extension.
• Work Environment:
  • The noise level is moderate based on general conversation tones, ringing phones and laser printer operation.
  • Work in well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
  • May work on the dock, may be in extreme heat or cold; dock can be dirty and slippery.

Compensation:

• The compensation for this role is $18.00 to 22.00 per hour.

Job Location:

• Chicago, IL

Benefits:

• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!

We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

#LI-OnsiteChicago, IL

Additional Requirements:

Roadrunner's Smart Long Haul is revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and intelligent and efficient direct routing. A Top 100 Trucking company by Inbound Logistics and a Top Tier Service Carrier by Mastio, Roadrunner is an LTL industry leader on the rise. As a long-haul, metro-to-metro LTL carrier, Roadrunner offers more direct routes than any other nationwide Less-than-Truckload carrier in the United States. With a nationwide presence, terminals across 40+ markets, and more than $400 million in revenue, the company's Smart Long-Haul Network is the preferred choice for shippers looking to move freight quickly and reliably. Roadrunner is growing and looking for a highly motivated OS&D Technician to join our winning team. If you are results driven and looking for a rapidly growing company with high growth and earnings potential, apply today!We Run Safe. We Run Smart. We Run Together.