Member Services Representative

Job Description

Job Description

We are looking for a dedicated Member Services Representative to join our team in San Francisco, California. In this Contract to permanent position, you will play a vital role in delivering exceptional customer service and ensuring members have a positive experience. This opportunity is ideal for someone who thrives in fast-paced environments and is passionate about supporting a non-profit organization.

Responsibilities :

• Deliver outstanding customer service by addressing member inquiries and resolving issues promptly.
• Manage a high volume of calls in a fast-paced call center environment.
• Accurately input and update member information using computer systems.
• Maintain detail-oriented and empathetic communication with members during interactions.
• Collaborate with team members to ensure seamless service delivery.
• Provide guidance and support to members regarding organizational policies and services.
• Handle sensitive information with confidentiality and care.
• Continuously adapt to changing processes and procedures to enhance member satisfaction.
• Monitor and report recurring member concerns to identify areas for improvement.
• If you're interested in this position, please apply to this position and contact Allison Jacques at Allison.jacques - at - roberthalf - .com with your word resume and reference job ID#
• 00410-0013299073
• Proven experience in a fast-paced call center environment.
• Strong computer proficiency and ability to navigate multiple systems.
• Excellent typing skills with high accuracy.
• Demonstrated expertise in call center customer service.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple tasks effectively while maintaining attention to detail.
• Commitment to delivering quality service in alignment with organizational values.