Customer Service / Retail Admin

Job Description

Performs a variety of customer service and business office functions for a Southern States agronomy, farm supply, member co-op, and / or petroleum location. This multi-level role ranges from entry-level customer support and bookkeeping to senior-level customer relations, office administration, and coordination of high volume or large revenue orders. Retail business volume and number of locations supported are factors in determining level. Essential Job Functions (may vary based on location products and services) :

• Assist management and staff, vendors, suppliers, customers, sales team, and other business partners with inquiries regarding daily operations. Provide timely information requiring knowledge of SSC policies, orders, operations and current initiatives.
• Answer primary business phone and email account. Provide information regarding order status, product availability, services, and current initiatives.
• Contact customers via telephone to assist with issues and questions about products and services.
• Maintain web pages for location (microsites) and assist customers with their on-line portal.
• Open, sort, and distribute US mail and parcel deliveries. Receive and process delivery tickets and work orders for a variety of products and related services. Accurately enter order information into the system and communicate details according to location / company procedures. Schedule delivery and / or service appointments for new and recurring orders.
• Effectively perform various office accounting functions and system reconciliation according to established procedures. Support accounts receivable billing. Generate and distribute invoices in a timely manner. Enter and schedule accounts payable transactions to authorized vendors and agencies. Verify incoming and outgoing invoices for accuracy and pricing. Prepare, process, verify and deliver daily bank deposits to financial institution.
• Prepare reports, spreadsheets, general correspondence, and other material. Draft timely responses to all inquiries. Proofread all materials for accuracy, spelling, grammar and layout. Ensure accuracy and clarity of final copy.
• Maintain databases and master files from internal and external sources. Organize and accurately maintain large volumes of information including customer and inventory data. Regularly communicate with central office and other counterparts to ensure data integrity. Maintain confidential information relating to sales documents, transactions, and credit records. Comply with all policies and regulations regarding records storage.
• Perform checkout transactions as needed, utilizing point of sale equipment including : cash registers, hand held scanners and credit / debit card systems. Accurately handle cash and make change. May perform exchanges, returns, discounts and markdowns.
• Proactively identify opportunities to assist customers and facilitate efficient service. Assess the need for loading assistance, resolve customer pricing and merchandise inquiries, ensure merchandise is accessible to customers and offer assistance as needed.
• Support the inventory management process. Monitor inventory levels in the system. Complete inventory after-counting to confirm shortages or overages. Monitor and track inventory receiving.
• Maintain inventory of office supplies and place orders as needed.
• Organize various events including conferences and meetings. Coordinate event scheduling, invitations, reservations, print materials, travel arrangements, and other event components.
• Assist management with administrative aspects of hiring and onboarding new hires and temporary staff. Coordinate the employment process with Human Resources and appropriate managers.
• Process payroll for location employees. Maintain payroll records and assist employees with general questions.
• Support employees utilizing Knowledge Master Training. Maintain database of training for compliance and development planning to ensure employees are current on required training and licensing.
• Prepare documentation for travel reimbursement and corporate credit card expenses.
• Consistently demonstrate teamwork by supporting customers and coworkers. May provide assistance with a variety of functions to support the team, including but not limited to : sales support, scheduling and dispatching, warehouse inventory, customer vehicle loading, and / or housekeeping.
• Work safely as to not cause harm to yourself, co-workers, equipment, or inventory. Comply with OSHA Regulations, Southern States Environmental Health and Safety (EHS) standards, work rules and policies.
• Perform all other job functions as assigned.

LEVELS II, III, IV Number of locations supported, location business volume, qualifications, and requirements are factors in determining level. Performs the above essential job functions as well as :

Requirements complexity of requirements increases with grade level :

Work Environment :

Primarily performs essential job functions in an office environment. Occasionally performs essential job functions in a warehouse environment subject to seasonal temperatures and humidity. May be exposed to hazards including :

Schedule requirements will vary based on location. Extended hours and / or alternate work schedules may be required. Ability to report to work on time and in adverse weather conditions is required.

Physical Activities & Requirements :

Continuously balance; manual dexterity (fingers and hands) to manipulate, grasp, and handle, including repetitive motion; utilize eye / hand coordination.

Frequently sit, stand, walk, turn and twist head / neck and back / waist.

Occasionally, bend, climb, crouch, kneel, stoop, stack; reach with arms and hands; stand and walk on concrete when in the warehouse. Pull, push, lift, carry 10-35 pounds unassisted. Pull, push, lift, carry 35-50 pounds, may be assisted. Must be able to communicate with customers and counterparts regarding financial matters and sales orders, operations, and safety. Must be able to hear equipment and vehicle sounds in the warehouse. Specific vision abilities required by this position include : close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.