Scheduling Coordinator for Home Care Office

Caregiver Coordinator

Responsibilities :

• Schedule caregivers with clients and communicate changes and updates to all necessary parties.
• Collect and input pertinent client information in order to most efficiently match and deploy caregivers.
• Enter new clients in Generations as needed.
• Provide assistance to team members as needed and respond urgently to last minute call outs.
• Coordinate communication with caregivers among team members.
• Update caregiver availability and information and communicate appropriately to team. Work with caregiver to create optimum schedules.
• Call caregivers on alerts, investigate why late, document, and notify manager as needed.
• Act as liaison between clients, direct care workers and management.
• Manage and grow assigned client accounts and participate in quality improvement.
• Work with management to ensure compliance with all company policies and procedures.
• Problem solving and direct escalated issues to management.
• Organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties.
• Maintain and update employee attendance records as needed.
• Participate in confirming and verifying telephony daily, note and escalate repeat offenders to manager.
• Participate in on-call rotation weekly and weekends.
• Cover shifts with clients when needed.
• Double check schedule accuracy for payroll and billing by deadlines.
• Perform other related duties as assigned.

Job Requirements :

Skills :

Education / Training :

Must have the ability to operate standard office equipment, such as a copy machine, multi-line telephone, computer, printer, and fax machine.

Location : downtown Braintree.