Director of Product (Programmable Voice & AI)

Job Description

Job Description

Who We Are :

Bandwidth , a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For :

We're looking for a Director of Product for Programmable Voice & AI who can define the strategy and roadmap for programmable voice spanning Voice APIs, WebRTC, Text-to-Speech, Speech-to-Text, Speech-to-Speech, Conversational AI, and Agentic automation. This position will define how developers and enterprises build modern voice experiences using Bandwidth's global network, CPaaS platform, and AI-powered workflow orchestration.

What You'll Do :

• Define the Product, Commercial, and GTM strategy for Programmable Voice, Voice APIs, Conversational AI, and agentic automation built on Bandwidth's global communications network.
• Define pricing, packaging, positioning, and competitive differentiation for voice and AI capabilities, supported by clear business cases.
• Translate customer and developer insights into actionable product direction and validated opportunity statements.
• Represent Bandwidth's voice and AI strategy externally while mentoring product managers and fostering a culture of ownership and rapid learning.
• Define a clear, data-backed roadmap aligned to company goals and the Annual Operating Plan (AOP).
• Identify and prioritize high-impact opportunities to embed voice, AI, and automation into customer journeys and developer workflows.
• Lead continuous discovery with enterprises, partners, and developers to validate problems in telephony workflows, contact flows, and CX inefficiencies.
• Drive execution of new Voice AI and Programmable Voice capabilities across APIs, SDKs, orchestration tools, and automation workflows.
• Ensure AI-driven features meet strict standards for accuracy, reliability, latency, and safety / guardrails.
• Partner cross-functionally with Engineering, AI / ML, Developer Experience, CX, Sales, and Marketing to deliver scalable products and successful launches.

What You Need :

Bonus Points :

The Whole Person Promise :

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.

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