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DispatcherEVA LOGISTICS INC. • Aurora, Colorado, United States
Dispatcher

Dispatcher

EVA LOGISTICS INC. • Aurora, Colorado, United States
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Dispatch Customer Service Representative

Job Overview:
The Dispatch Customer Service Representative plays a crucial role in supporting operations and ensuring seamless communication between customers, drivers, and the company. This position requires strong organizational skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional customer service. The ideal candidate is proactive, detail-oriented, and able to manage multiple priorities effectively.

Key Responsibilities:
  • Coordinate with customers regarding tracking and delivery updates, ensuring high levels of satisfaction.
  • Address customer inquiries and issues promptly while providing timely updates on order status.
  • Act as the liaison between the company and the client, maintaining professional communication with client leadership teams.
  • Monitor and assist a fleet of delivery trucks, overseeing drivers to ensure they remain on task and organized throughout the day.
  • Establish and optimize delivery routes and schedules to enhance efficiency and on-time performance.
  • Analyze customer orders, assess order volume, and plan strategically for peak delivery times.
  • Manage and track performance data and key performance indicators (KPIs), reporting findings to upper management.
  • Evaluate courier service performance, identifying areas for improvement and implementing corrective action plans as needed.
  • Respond to incoming calls and customer service inquiries via phone and email.
  • Provide information about the company's products and services and generate sales leads when appropriate.
  • Perform additional duties as assigned to support operational and customer service goals.

Qualifications & Requirements:
  • Experience in dispatching, logistics, or customer service preferred.
  • Ability to learn quickly and adapt to a fast-paced, time-sensitive environment.
  • Strong problem-solving and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Bilingual proficiency (preferred).
  • Must be comfortable working on-site in the warehouse.

Benefits:
  • Benefits available after 90 days of employment.


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    Dispatcher • Aurora, Colorado, United States

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