Front Desk Supervisor

Front Desk Supervisor

Emery, Autograph Collection is a modern lifestyle hotel that blends comfort, creativity, and community. Our spaces are designed to inspire, connect, and provide guests with a memorable stay that feels both personal and effortless. We're looking for a dynamic Front Desk Supervisor who brings personality, leadership, and a passion for exceptional guest experiences.

As a Front Desk Supervisor, you'll help lead the heartbeat of the hotel. You'll oversee front desk operations, support our Front Desk Agents, and ensure each guest receives a warm, welcoming, and seamless experience from check-in to check-out. If you're energetic, service-focused, and thrive in an environment that values authenticity and style, this role is for you. Take the next step in your career and be part of a team that values excellence, growth, innovation, and teamwork. Apply now and become an integral part of our team's success story!

Key Responsibilities :

• Supervise, train, and support front desk staff during shifts
• Ensure all check-in / check-out procedures are completed accurately and efficiently
• Respond to guest inquiries, requests, and concerns in a professional and timely manner
• Resolve escalated issues and ensure guest satisfaction
• Monitor front desk operations to maintain service standards
• Assist with scheduling, performance feedback, and team development
• Maintain accurate records, reports, and financial transactions
• Collaborate with housekeeping, maintenance, and other departments to resolve guest issues and enhance guest experiences
• Ensure compliance with hotel policies, safety standards, and operational procedures
• Maintain cleanliness and appearance of the front desk area

Qualifications :

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals : Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities / Females / Vet / Disability / Gender Identity / Sexual Orientation Davidson Hospitality is a drug-free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range : USD $22.00 - USD $24.00 / Hr.