Claims Administrative Assistant I

Company Overview

Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Alfa® is known for its superior customer service and boasts 94% claims satisfaction. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.

Working as a Claims Administrative Assistant II for Alfa Insurance® offers a remarkable opportunity that extends beyond performing administrative tasks for the claims manager. It entails joining a revered company built on principles of faith, family, community, and unwavering integrity. By becoming a member of the Alfa family, you can uncover your true purpose and actively contribute to enhancing the lives of our valued policyholders and making a positive impact in your community.

Job Summary

Are you looking for a rewarding career in the insurance industry? Do you have a keen eye for details and deadlines? Do you enjoy working with a team of professionals who are committed to customer service excellence? If you answered yes, then you might be the perfect fit for the Claims Administrative Assistant position at Alfa Insurance. As a Claims Administrative Assistant, you will play a vital role in supporting our Claims department. You will be responsible for various administrative tasks, such as processing incoming drafts and mail, handling lawsuits, and preparing and maintaining consolidated reports on claims files and activity.  At Alfa Insurance, we pride ourselves on delivering on our promise to our customers. Our Claims department has a 94% satisfaction rating, and we work hard to help our customers get back on their feet as quickly as possible.

Responsibilities

• Assist in efficient operation of Subrogation Recovery Unit by processing subrogation proceeds and communications on a timely basis.
• Facilitate subrogation recoveries by providing accurate collection processes and information via communications with entities such as insurance companies, attorneys            and adjusters.
• Facilitate subrogation recoveries by maintaining and asserting accurate workflows from Alfa’s claim staff to the appropriate and most efficient avenue of recovery,                     including assignments to attorneys, arbitration and collection agencies.
• Maintain records of incoming receivables to assure accurate and efficient accounting of subrogation proceeds.
• Perform administrative tasks for the claim’s manager; perform general office functions and related tasks as required.
• Will be responsible for paying emergency road service claims and helping to resolve issues with claims

Qualifications

Benefits / Perks