GENERAL MANAGER

General Manager

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

As a General Manager, you are the leader of all things doughnuts at our retail location! You will be responsible for all store operations, including overseeing all aspects of production, sales, and human resources. Being the shop leader, you are involved in developing a staff of professional employees, striving to obtain maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products. We are looking for leaders with a commitment to teamwork, those who have a customer-focused mindset and of coursethose that LOVE doughnuts.

Here's A Taste Of What You'll Be Doing

• You serve as a role model for customer-first behaviors according to company standards.
• Building a team of customer-focused employees through coaching and performance management.
• Responsible for ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
• Ensure all store physical property is in good working condition.
• Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling.
• Achieving business plan objectives and profitability according to store operating plan and established financial goals.
• Demonstrate safety consciousness and promote store safety.
• Maintain a high level of store sanitation and cleanliness.
• Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance.
• Understand the production process and maintain a schedule that guarantees high quality and output while also implementing store quality control procedures.
• Coordinate production schedules to meet customer demands and to minimize labor hours
• Interface with corporate office personnel in a timely manner as needed.

Your Recipe For Success

Physical Demands And Working Conditions

Benefits

Why Krispy Kreme?

At Krispy Kreme, we focus on :

Krispy Kreme Is An Equal Opportunity Employer

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet.