Field Service Technician

Job Description

Job Description

Summary Functions : Field Service Technicians provide remarkable customer service by traveling to customer locations to install, service, and train customers on all MetalForming equipment.

Travel required : 80% (domestic and international)

This position works with mechanical, hydraulic, electronics, and electrical equipment as a part of the sheet metal fabricating technology.

Key Responsibilities : (1) Customer service (2) Machine Installation (3) Training on machines (4) Machine Service (5) Accurate Documentation

Specific Responsibilities

• Installation of machines

Check for proper machine voltages.

Train customers on part programming

Identify machine problems.

Fill out detailed Service Reports and turn them in within the week.

Education and Experience Requirements : This position requires a valid Driver’s License. This job requires a background in electronics or heavy machinery with a preference for CNC or PLC experience. Strong oral skills and ability to read schematics are desired.

Physical Context / Work Environment : Work is typically conducted in a factory or warehouse, where you may be subject to noise, dirt, vibration, and heat. This position involves heavy lifting up to 80lbs and part manipulation. Work may be conducted in a variety of positions. This position is subject to stringent safety guidelines and the wearing of personal protective equipment.

Competencies : Customer Orientation, technical ability, electrical and mechanical skills, initiative, and independence.