Support Analyst

A company is looking for a Support Analyst to join their growing Support Team.

Key Responsibilities

Serve as the first point of contact for users seeking technical assistance through various communication channels

Create and update service requests in the Help Desk issue tracking system

Educate users on proper software utilization to resolve issues and escalate unresolved issues as necessary

Required Qualifications

Bachelor's degree in Computer Science or related field, or equivalent experience

Experience in customer-facing roles with strong customer service skills

Proficiency with Microsoft Entra / Exchange, Zendesk (Admin Role), and Jira is preferred

Leadership experience managing a small team is preferred

Extensive Managed Service Provider (MSP) support experience is a plus