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Telephone Verification Operator (Remote)
Telephone Verification Operator (Remote)American Income Life • Waco, TX, US
Telephone Verification Operator (Remote)

Telephone Verification Operator (Remote)

American Income Life • Waco, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
  • [filters.remote]
[job_card.job_description]

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our next Telephone Verification Operator? American Income Life is looking for a Telephone Verification Operator to join the team!

In this role, you will verify life and health insurance applications directly with potential customers. This is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly affects whether the Company will decline or issue a policy.

This is a remote / work-from-home position. We have full-time & part-time positions available.

What You Will Do:

  • Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.
  • Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.
  • Clearly explain the application process to potential customers.
  • Accurately complete additional paperwork as needed.
  • Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database.
  • Transfer calls to the appropriate department as needed.
  • Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's).

What You Can Bring:

  • Minimum typing requirement of 35 wpm.
  • Excellent oral and written communication.
  • Superior customer service skills required – friendly, efficient, good listener.
  • Proficient use of the computer, keyboard functions, and Microsoft Office.
  • Ability to multitask and work under pressure.
  • Knowledge of medical terminology and spelling is a plus.
  • Excellent organization and time management skills.
  • Must be detail-oriented.
  • Have a desire to learn and grow within the Company.

How American Income Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:

  • Competitive compensation is designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including a pension plan.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
  • Company-paid counseling for assistance with mental health, stress management, and work-life balance.
  • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
  • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.



Required Skills


Required Experience
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Telephone Verification Operator (Remote) • Waco, TX, US

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